Open to opportunities

Bramwel Awuori

@bramwelawuori

I’m an AI data trainer and quality analyst delivering high-accuracy model labeling, remote support, and deadline-driven results.

United States

Message

What I'm looking for

I’m seeking remote AI training, customer support, data entry, or virtual assistant roles where I can start immediately—delivering high-accuracy work, meeting strict deadlines, and exceeding performance targets with 98%+ quality.

I’m a reliable, detail-oriented professional with 5+ years of proven experience in AI data training, customer service, data entry, and virtual assistance. At Scale AI, I trained and evaluated large language models by labeling 2,500+ data points daily with 99.2% accuracy, improving model performance for major tech clients, and I consistently ranked in the top 5% of annotators with a “Star Performer” award for three consecutive quarters.

I also bring strong analytical and quality skills, including sentiment analysis, entity recognition, and prompt response scoring—work that reduced error rates by 35%. Previously, I supported 80–100 customers daily with 97% customer satisfaction at Crowdgen, while my remote data work for Amazon Mechanical Turk / Appen delivered 1,200+ records per shift with a 100% quality audit pass rate and saved clients an estimated 120 hours of rework.

As a virtual assistant, I supported 3 executives by managing calendars, booking travel, and handling 150+ weekly emails with zero scheduling conflicts, and I streamlined operations by 50% through databases and content planning. I thrive in fast-paced remote environments where communication, accuracy, and strict deadlines matter.

Experience

Work history, roles, and key accomplishments

Current

AI Data Trainer & Quality Analyst

Current

Scale AI

Jan 2023 - Present (3 years 6 months)

Trained and evaluated large language models by labeling 2,500+ data points daily with 99.2% accuracy. Performed sentiment analysis and entity recognition, reducing error rates by 35%, and consistently ranked in the top 5% of annotators.

Zoom AI Data Labeling LLM Training Quality Assurance Sentiment Analysis Prompt Engineering Slack

Senior Customer Service Representative

Crowdgen

Mar 2021 - Dec 2022 (1 year 9 months)

Provided remote customer support to 80–100 customers daily via phone, chat, and email, achieving a 97% customer satisfaction score. Resolved technical and billing issues and upsold retention packages, adding $18,000 in monthly revenue.

Customer Support Technical Troubleshooting Billing Support Phone Support Email Support Zendesk Freshdesk

Data Entry & Processing Specialist

Amazon Mechanical Turk / Appen

Jun 2019 - Feb 2021 (1 year 8 months)

Entered and verified 1,200+ records per shift across spreadsheets and proprietary platforms with a 100% quality audit pass rate. Completed high-volume transcription and categorization work and corrected data discrepancies to reduce rework.

Data Entry Data Verification Spreadsheet Management Transcription Quality Audits

Virtual Assistant & Admin Support

Freelance / Boldly Virtual Assistants

Sep 2018 - May 2019 (8 months)

Provided remote virtual assistant support for three executives, managing calendars, booking travel, and handling 150+ weekly emails. Created and maintained client databases and content calendars, and designed Canva presentations used in client pitches.

Calendar Management Scheduling Travel Booking Email Management Expense Reporting Canva Presentation Design

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor of Science, Public Health & Mass Communication

Activities and societies: Relevant coursework: Digital Media, Business Writing, Data Visualization, Customer Relations, epidemiology, microbiology, Anatomy & Physiology.

Completed an online Bachelor of Science in Public Health and Mass Communication at Arizona State University and graduated in November 2024.