Sica RAWLife
@sicarawlife
Customer-focused customer service and technical support professional skilled in data entry, CRM, and remote issue resolution.
United StatesWhat I'm looking for
I’m a customer-focused professional with experience delivering remote customer service, technical support, sales, and data entry. I’m trusted for resolving concerns, multitasking in high-volume settings, and documenting interactions accurately.
At Asurion, I served as a Lead Sales & Customer Service Representative, meeting sales goals while delivering excellent customer service. I also supported training and coaching new hires, and I resolved customer issues while maintaining accurate records.
In technical roles, I provided step-by-step assistance as an Apple Technical Support Representative, troubleshooting devices and documenting each interaction. I’ve also worked in customer service handling package tracking and delivery inquiries, strengthening my problem-solving and communication skills across phone, email, and chat.
Experience
Work history, roles, and key accomplishments
Lead Sales & Customer Service Representative
Asurion
Provided customer service and supported sales goals while resolving customer issues and maintaining accurate records. Promoted to assist with training and coaching new hires.
Customer Service Representative
Conduent
Assisted customers with package tracking and delivery inquiries while managing high-volume calls. Performed accurate data entry to support customer requests.
Technical Support Representative
Apple Technical Support (Sutherland)
Supported Apple customers remotely by troubleshooting devices and providing step-by-step technical assistance. Documented customer interactions during issue resolution.
Education
Degrees, certifications, and relevant coursework
High School Diploma
High School Diploma
Earned a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Sica?
You can contact Sica and 90k+ other talented remote workers on Himalayas.
Message SicaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
