Victoria Granger

I am an experienced remote-first AI training specialist and customer support professional with over 10 years of delivering high-quality data and usability insights for large-scale technology platforms. I have devoted multiple years to training and evaluating Large Language Models (LLMs) using RLHF, performing rigorous fact-checking, and maintaining strict quality benchmarks in fully independent roles.

My background includes extensive website usability testing, synthesizing user experience data into actionable product recommendations, and managing high-volume cross-channel customer support using tools like Zendesk and Talkdesk. I consistently meet performance metrics and SLA targets while working asynchronously across distributed teams.

I bring advanced remote-collaboration skills (Slack, Zoom, Google Meet), expert time-tracking and productivity logging (Clockify, Hubstaff), and strong business-tool proficiency (Google Workspace, Microsoft Office). I am self-directed, adapt quickly to new platforms, and maintain a dedicated home office setup to support professional, reliable work.