Open to opportunities

Brittany gilkes

@brittanygilkes

Message

I improve LLM performance through high-volume data annotation, quality assurance, and prompt evaluation.

United States

Message

What I'm looking for

I'm looking for a remote role where I can improve AI and data quality through annotation, model evaluation, quality assurance, and efficient operational workflows.

At Scale AI, I label more than 2,500 data points daily for LLM projects while maintaining 99.2% accuracy. My sentiment analysis, entity recognition, and prompt-response scoring helped reduce model error rates by 35%.

I've also supported customer and data operations at Crowdgen, Amazon Mechanical Turk, Appen, and Boldly Virtual Assistants. I managed 80–100 daily customer interactions at Crowdgen, sustained 97% CSAT, and generated $18,000 in monthly recurring revenue through retention-package upsells.

I bring a detail-focused remote-work approach to data integrity, quality audits, workflow optimization, and team collaboration. I'm comfortable working across Slack, Zoom, Google Workspace, Airtable, Zendesk, and Freshdesk.

Experience

Work history, roles, and key accomplishments

Current

AI Data Trainer & Quality Analyst

Current

Scale AI

Jan 2024 - Present (2 years 7 months)

Accelerated LLM performance by labeling 2,500+ data points daily with 99.2% accuracy. Reduced model error rates by 35% through sentiment analysis, entity recognition, and prompt response scoring.

Data Annotation Generative AI Sentiment Analysis Model Evaluation Quality Assurance Slack Zoom

Senior Customer Service Representative

Crowdgen

Mar 2022 - Dec 2023 (1 year 9 months)

Managed 80-100 daily customer interactions with a 97% CSAT score. Drove $18,000 in monthly recurring revenue through strategic upselling and resolved issues within 3 minutes.

Zendesk Freshdesk Customer Satisfaction Upselling

Data Entry & Processing Specialist

Amazon Mechanical Turk / Appen

Jun 2020 - Feb 2022 (1 year 8 months)

Processed and verified over 1,200 records per shift with a 100% quality audit pass rate. Completed transcription and categorization tasks 40% faster than average.

Data Entry Data Verification Transcription Data Integrity Google Sheets Excel

Virtual Assistant & Administrative Support

Freelance / Boldly Virtual Assistants

Sep 2019 - May 2020 (8 months)

Streamlined executive operations for three clients by managing 150+ weekly communications and calendars. Improved business efficiency by 50% through database and content calendar creation.

Calendar Management Database Management Google Workspace Asana Trello