Kami Hargett
@kamihargett
Motivated customer service professional specializing in remote support and problem resolution.
What I'm looking for
I am a motivated and detail-oriented customer service professional with over three years of experience providing remote and in-office support across phone, email, and live chat channels. I consistently deliver high customer satisfaction—achieving 95%+ scores—while resolving billing, technical, and account issues for a nationwide client base.
I excel with CRM tools like Zendesk and Salesforce, collaborate effectively in virtual environments using Zoom and Slack, and have a track record of meeting call-volume goals and contributing to revenue growth through upsells. I seek a remote role where I can apply strong communication, organization, and problem-solving skills to support a customer-focused team.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Rep
Telelink Solutions
Jan 2022 - Present (3 years 9 months)
Provided phone, email, and live chat support for a nationwide client base, handling 50+ inquiries per day and resolving billing, technical, and account issues with a 95%+ customer satisfaction score.
Call Center Associate
Brightline Communications
Aug 2019 - Dec 2021 (2 years 4 months)
Handled inbound and outbound calls for account inquiries, troubleshooting, and scheduling, met daily call goals and contributed to a 12% revenue increase through upselling.
Delivered high-volume retail customer service, resolved complaints efficiently, and assisted in training new team members on customer service and POS systems.
Education
Degrees, certifications, and relevant coursework
Raines High School
High School Diploma, General Education
High School Diploma from Raines High School in Jacksonville, Florida, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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