Kathy Somerville

Resolved customer inquiries, enhancing satisfaction and retention through effective communication. Managed high-volume customer interaction via remote channels, resolving complex issues while maintaining excellent service standards and response time.

Merchandised stores throughout Michigan, performing audits, resets, shipping, and sorting. Maintained respectful relationships with store managers.

Analyzed emergency calls and vehicle data to determine optimal response strategies, coordinating with emergency services for swift resolution. Resolved customer inquiries and technical issues, maintaining consistent first-call resolution rates while ensuring subscriber safety and satisfaction.

Assisted customers with ordering products, accurately taking credit card and shipping information. Ensured smooth transaction processing for product orders.

Proficiently managed all aspects of housekeeping operations within a hospital environment. Maintained a clean and organized facility to support patient care.

Proficiently managed all aspects of laundry and housekeeping operations. Ensured a clean and organized environment for residents.

Handled lemon law inquiries for California, making service inquiries for rentals and new vehicles. Identified customer situations through effective questioning and active listening, resolving issues with a positive attitude.

Answered phones, spoke with customers, and scheduled appointments. Submitted work through different dealerships and Dealers Greatest Asset.

Loaded carts and operated heavy machinery in Wayne County, serving hospitals and nursing/rehabilitation centers. Ensured efficient laundry processing for various healthcare facilities.

Completed a certificate program focusing on the US Healthcare system. Gained foundational knowledge in healthcare operations and patient care.

Participated in a remote learning program through edX, offered by Harvard University. Enhanced knowledge in various subjects through online coursework.

Engaged in remote coursework from the University of Florida. Expanded academic understanding through distance education.

Participated in a remote learning program from Stanford University. Gained insights and skills through advanced online courses.

Obtained a high school diploma or GED. Completed foundational education requirements.

Completed a remote certificate program from Hong Kong University. Expanded knowledge and skills through international online education.

Undertook a certificate program at The University of Texas. Developed skills and knowledge in a specific area of study.

Completed a remote certificate program through Johns Hopkins University. Acquired specialized knowledge in a particular field.