Stacy User

Supervise inventory events and provide exceptional customer service while ensuring data accuracy and meeting productivity goals; perform startup and closeout procedures to maintain operational standards.

Perform retail merchandising, mystery shopping, and detailed customer experience evaluations to improve service standards and execute promotional displays per company specifications.

Coordinated warehouse operations using RF scanners to ensure accurate order fulfillment, collaborated with cross-functional teams, and maintained quality assurance standards in a fast-paced environment.

Conducted detailed quality inspections, produced comprehensive inspection reports, and recommended improvements to uphold product standards and customer satisfaction while meeting daily targets.

Conducted professional outbound surveys to diverse populations, maintained accurate call records, and ensured participant comfort while achieving high data accuracy.

Processed high-volume customer transactions using multiple payment methods, trained new team members, and managed inventory and opening/closing procedures to ensure smooth operations.

Explained complex insurance policies, assessed client needs through consultative techniques, and maintained prompt follow-up to build client relationships and drive sales.

Supervised team members to deliver quality customer service, managed cash handling and inventory procedures, and resolved customer concerns to maintain satisfaction.

Handled over 1,300 customer calls daily with a 26-second average resolution time, provided directory and information services, and received excellent customer feedback for professional service.

Investigated and resolved customer inquiries and complaints, provided 24-hour emergency support, processed applications, and maintained accurate customer records to ensure satisfaction.

Earned a High School Diploma, completing secondary education with graduation in May 2004.