Gracee McCourt
@graceemccourt
Dedicated customer service representative with strong problem-solving skills.
United StatesWhat I'm looking for
I am a dedicated customer service representative with a strong work ethic and a passion for helping others. My experience spans various roles, including customer care and direct support, where I have consistently delivered high-quality service. I pride myself on my ability to adapt to different situations and provide assistance that meets the unique needs of each customer.
Throughout my career, I have developed critical thinking and problem-solving skills that allow me to navigate challenges effectively. I have worked in fast-paced environments, ensuring that customer satisfaction remains a top priority. My commitment to fostering positive relationships and my attention to detail have been key to my success in delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Captioncall
Addressed customer needs by providing and delivering professional, helpful, high-quality service and assistance. Ensured customer requirements were met throughout the service process.
Customer Care Representative
Continuum GlobalSolutions
Provided and delivered professional, helpful, high-quality service and assistance to customers of a widespread phone service company. Ensured customer requirements were met before, during, and after service delivery.
Sales Associate
Ross
Maintained high-quality customer service at all times within a retail environment. Ensured proper merchandise presentation was upheld according to company standards.
Direct Support Professional
Rise Inc.
Assisted individuals with disabilities in leading self-directed lives and contributing to the community. Provided support with activities of daily living and encouraged community inclusion.
Direct Support Professional
North Easter Services
Provided assistance to disabled clients or individuals recovering from serious illnesses. Helped patients with daily activities, appointments, meal preparation, and light housekeeping.
Education
Degrees, certifications, and relevant coursework
Emery High School
High School Diploma, General Studies
2013 - 2017
Grade: 3.7 GPA
Completed high school education with a focus on general studies. Achieved a strong academic record, demonstrating commitment to learning and personal growth.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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