Tara User

Managed the full life cycle of customer purchase orders, handling inbound inquiries for new orders, modifications, and damaged items through returns and replacements. Recognized as a top performer, exceeding monthly company metrics and ranking in the top 10 company-wide for service and efficiency.

Supported members via email by managing the end-to-end account lifecycle, including subscription pricing, cancellations, and membership status changes. Resolved multifaceted technical issues across devices, programming, and payment processing systems to ensure a seamless member experience.

Performed facility operations and sanitation routines in corporate offices and medical environments. Managed inventory, followed safety regulations, and worked independently with discretion in high-standard settings.

Promoted to Supervisor within 30 days and transitioned to managing operations 90% remotely while overseeing critical client medical transportation logistics. Used active listening and swift problem-solving to resolve complex escalations, improve satisfaction, and protect client retention.

Delivered meals and assisted activities for elderly community members, including visits to nursing homes, hospices, and hospitals. Recognized by management for providing superior customer service.

Promoted to Lead Floor Supervisor within four months, demonstrating strong technical aptitude by resolving complex television programming issues on first contact. Optimized inbound call flow queues, completed sales transactions, and improved retention through active listening and targeted promotional offerings.

Pursuing psychology studies with a concentration in human services (junior status) at Walden University since February 2024.

Completed associate-level science coursework at Grantham University (dates not provided).