DCDana Clemons
@danaclemons
Dedicated customer service professional with 10 years of experience.
United StatesWhat I'm looking for
With over a decade of experience in customer service, I have honed my skills in effectively resolving customer issues and providing exceptional support. My journey has taken me through various roles, including Patient Care Advocate and Technical Support, where I successfully managed patient calls and addressed medication coverage issues. My commitment to customer satisfaction drives me to go above and beyond in every interaction.
Throughout my career, I have demonstrated strong leadership abilities, coaching fellow agents to excel in their roles. My experience as a Machine Operator further developed my attention to detail and quality assurance skills, ensuring that products met high standards. I thrive in remote work environments, having successfully adapted to this setting for the past five years, and I am eager to bring my expertise to a new opportunity.
Experience
Work history, roles, and key accomplishments
Patient Care Advocate
Sykes/Citel
Jan 2021 - Jan 2024 (3 years)
Managed patient inquiries, assisted with medication orders, and resolved coverage issues. Provided pharmacy help desk support and coached agents on PBM commercial chat, guiding them to success.
Technical Support
Teleperformance
Jan 2019 - Jan 2021 (2 years)
Handled incoming calls, providing efficient service to customers on patron-based inquiries. Managed customer transactions, created new accounts, and updated existing ones while documenting all call information.
Machine Operator
Drake Extrusion
Jan 2017 - Jan 2019 (2 years)
Operated machinery to produce quality fabric for car seats and furniture. Conducted quality control tests to ensure fabric met company standards and managed packaging of finished products.
Customer Service
Dish Network
Jan 2010 - Jan 2012 (2 years)
Addressed customer calls and assisted with satellite-related issues. Troubleshot technical problems and facilitated the shipment of new equipment when necessary.
Education
Degrees, certifications, and relevant coursework
Rocky Gap High
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge and skills across various subjects. Graduated with a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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