Dana ClemonsDC
Open to opportunities

Dana Clemons

@danaclemons

Dedicated customer service professional with 10 years of experience.

United States

What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

With over a decade of experience in customer service, I have honed my skills in effectively resolving customer issues and providing exceptional support. My journey has taken me through various roles, including Patient Care Advocate and Technical Support, where I successfully managed patient calls and addressed medication coverage issues. My commitment to customer satisfaction drives me to go above and beyond in every interaction.

Throughout my career, I have demonstrated strong leadership abilities, coaching fellow agents to excel in their roles. My experience as a Machine Operator further developed my attention to detail and quality assurance skills, ensuring that products met high standards. I thrive in remote work environments, having successfully adapted to this setting for the past five years, and I am eager to bring my expertise to a new opportunity.

Experience

Work history, roles, and key accomplishments

DE

Machine Operator

Drake Extrusion

Jan 2017 - Jan 2019 (2 years)

Operated machinery to produce quality fabric for car seats and furniture. Conducted quality control tests to ensure fabric met company standards and managed packaging of finished products.

Education

Degrees, certifications, and relevant coursework

RH

Rocky Gap High

High School Diploma, General Studies

Completed high school education, acquiring foundational knowledge and skills across various subjects. Graduated with a high school diploma.

Tech stack

Software and tools used professionally

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Dana Clemons - Patient Care Advocate - Sykes/Citel | Himalayas