Open to opportunities

mary topping

@marytopping

Message

Dedicated Customer Service Representative

United States

Message

What I'm looking for

Seeking a role that utilizes my exceptional customer service skills and experience in a dynamic and growth-oriented environment.

As a seasoned customer service professional with over 20 years of experience, I have honed my skills in providing exceptional customer service in high-volume call center environments. With a strong background in handling inbound and outbound calls, resolving customer issues efficiently, and maintaining accurate records, I am confident in my ability to deliver a positive customer experience.

Throughout my career, I have demonstrated strong communication and interpersonal skills, building rapport with customers and ensuring their satisfaction. I am proficient in using call center software and technology, and I am committed to continuous improvement and development.

With a proven track record of reliability and professionalism, I am a valuable asset to any organization seeking a dedicated and customer-focused representative.

Experience

Work history, roles, and key accomplishments

Manager

Dollar General

Jun 2022 - May 2023 (11 months)

Trained and supervised store employees, scheduled and managed shifts, ensured high levels of customer satisfaction, managed inventory levels, and conducted regular inventory audits.

Employment Management Customer Service Inventory Management Time Management Leadership

Customer Service

Goodwill

May 2022 - Jun 2022 (1 month)

Greeted customers, assisted with inquiries, operated cash registers, processed sales transactions, and maintained a clean and organized checkout area.

Customer Service Time Management Communication

Call Center Representative

Map Communications

Jan 2020 - Feb 2022 (2 years 1 month)

Answered inbound calls, handled a high volume of calls, managed multiple lines, collected and recorded caller information, and ensured timely and accurate delivery of messages.

Messaging Time Management

Call Center Representative

Elf Answering Service

Jan 2019 - Jan 2020 (1 year)

Collected and recorded caller information, updated and maintained accurate records, adhered to company policies and quality standards, and operated call center software and equipment effectively.

Quality Assurance Technical Proficiency Time Management

Call Center Representative

Stericycle

Feb 2014 - Jan 2019 (4 years 11 months)

Identified and resolved customer problems, handled inbound and outbound calls, worked collaboratively with other team members, and provided feedback for process improvements.

Team Collaboration Time Management