Kathryn Foehl
@kathrynfoehl
I resolve complex healthcare benefit inquiries and lead high-performing customer service operations.
United StatesWhat I'm looking for
At Elevance Health, I handle complex medication coverage requests, including prior authorizations, denials, appeals, and benefit reviews. I work across specialized support channels to provide accurate, compliant, and timely resolutions.
Previously at Lowe's, I led a front-end department that ranked #1 in the district, region, and company during my final quarter. I coached teams, improved workflows, managed scheduling and operations, and maintained service and safety standards.
I've also managed high-volume package sortation at FedEx Ground, using workforce planning, performance metrics, coaching, and process improvements to support safe, efficient operations.
Experience
Work history, roles, and key accomplishments
Customer Care Representative II
Elevance Health
Dec 2022 - Present (3 years 10 months)
Selected for an exclusive offline team handling complex, high-skill inquiries. Managed electronic requests for medication coverage, including prior authorization initiation, status updates, denials, and appeals.
Led the top-performing Front End Department in the district and region, achieving #1 performance in the final quarter. Coached and developed front-end teams to deliver exceptional customer service and operational excellence.
Served as a subject-matter expert on appliance features and functionality to guide purchasing decisions and close sales. Executed appliance orders and coordinated project details to ensure accuracy and customer satisfaction.
Led high-volume package sortation operations, managing Package Handlers and administrative staff to meet service and productivity goals. Drove safe, efficient operations through workforce planning and process oversight.
Education
Degrees, certifications, and relevant coursework
Skaneateles Senior High School
High School Diploma, General Studies
Completed high school education at Skaneateles Senior High School in 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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