Ethan Cuellar
@ethancuellar
I am a customer-focused business professional skilled in management and technical troubleshooting.
United StatesWhat I'm looking for
I have hands-on retail and supervisory experience, having been promoted to manager at Lumber Liquidators where I handled scheduling, created quotes, managed warehouse tasks, and used Microsoft Excel to confirm pricing, margins and sales reports. I was recognized for my energy, drive and ability to track team performance and identify areas for improvement.
At Medtronic I supported patients nationwide by troubleshooting pacemaker monitors and identifying compatible hospital systems; at CVS Caremark I handle medication inquiries, sensitive account work, prior authorizations and meet strict metrics. I hold coursework equivalent to an associate in business administration and have transferred to pursue a bachelor's in business administration.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
CVS Caremark
Feb 2023 - Present (3 years 4 months)
Handle member medication inquiries, access and manage sensitive member accounts, coordinate prior authorizations with providers, educate members on insurance coverage, and maintain performance metrics with high attention to detail.
Diabetes Specialist
Medtronic
Apr 2021 - Feb 2023 (1 year 10 months)
Provided nationwide technical support for pacemaker monitors, troubleshooting device and system issues and coordinating compatible hospital and monitor placements to ensure continuous patient monitoring.
Product Specialist / Manager
Lumber Liquidators
Mar 2020 - Apr 2021 (1 year 1 month)
Advised customers on wood flooring selection and produced quotes; promoted to manager responsible for scheduling, using Excel to calculate per-sq-ft pricing and margins, and sending sales and performance reports highlighting strengths and improvement areas.
Education
Degrees, certifications, and relevant coursework
Texas A&M University-San Antonio
Bachelor of Business Administration, Business Administration
Transferred to Texas A&M University-San Antonio to pursue a Bachelor of Business Administration; degree not yet completed.
Earl Warren High School
High School Diploma, High School
2013 - 2017
Activities and societies: Habitat for Humanity; building homes for the less fortunate.
Graduated with a high school diploma and participated in Habitat for Humanity contributing to home-building projects.
Northwest Vista College
Associate in Business Administration, Business Administration
Acquired the equivalent of an associate degree in business administration before transferring to pursue a bachelor's degree.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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