Open to opportunities

Larisa Villafuerte

@larisavillafuerte

Message

Dedicated delivery coordinator with expertise in operations management.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my operations management skills while fostering a positive team environment and enhancing customer satisfaction.

I am a results-driven professional with a strong background in operations management and customer service. My experience as a Delivery Coordinator at Lowe's Home Improvement has equipped me with the skills to orchestrate daily delivery schedules, ensuring timely and efficient fulfillment of orders. I take pride in my ability to collaborate effectively with sales teams, warehouse staff, and delivery drivers, which has led to a 15% reduction in delivery delays and a 96% customer satisfaction rating.

Throughout my career, I have demonstrated leadership capabilities by training and guiding new staff, fostering a culture of accountability and excellence. My previous roles as a Sales Associate at Walmart and Bath & Body Works have further honed my customer service skills, allowing me to resolve inquiries and complaints while maintaining high sales performance. I am eager to expand my knowledge and embrace new challenges in my professional journey.

Experience

Work history, roles, and key accomplishments

Sales Associate (Appliances)

Lowe’s Home Improvement

Mar 2022 - Jan 2025 (2 years 10 months)

Assisted customers in selecting appliances, providing product knowledge and ensuring a positive shopping experience. Maintained organized displays and collaborated with team members to meet sales goals while supporting promotions and resolving customer inquiries.

Customer Support Product Knowledge Inventory Management Sales Goals Team Collaboration Conflict Resolution Customer Service

Delivery Coordinator

Lowe’s Home Improvement

Mar 2022 - Jan 2025 (2 years 10 months)

Orchestrated daily delivery schedules, ensuring on-time and efficient fulfillment of orders. Collaborated with sales teams and delivery drivers to streamline logistics, achieving a 96% customer satisfaction rating and reducing delivery delays by 15%. Provided training to new staff to foster accountability and excellence.

Logistics Coordination Customer Service Staff Training Microsoft Office Suite Inventory Management

Fulfillment Associate

Walmart

Feb 2021 - Jan 2022 (11 months)

Managed a team to ensure efficient customer service operations, overseeing front-end operations and streamlining checkout processes. Trained new employees and monitored inventory levels to ensure product availability.

Team Management Customer Service Checkout Processes Inventory Monitoring Conflict Resolution

Sales Associate

Bath & Body Works

Apr 2020 - Feb 2021 (10 months)

Assisted customers in selecting products and maintained organized displays. Collaborated with team members to meet sales goals and supported promotions while resolving customer inquiries to ensure a positive shopping experience.

Customer Support Product Knowledge Sales Goals Team Collaboration Conflict Resolution Customer Service

Education

Degrees, certifications, and relevant coursework

East High School

High School Diploma, General Education

2018 - 2021

Completed high school education with a focus on developing foundational skills and knowledge necessary for further education or entry into the workforce.