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Karpagam User

@karpagamuser

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Customer support professional with 4+ years resolving queries and improving client satisfaction.

India

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What I'm looking for

I am seeking a dynamic customer support role where I can apply empathy, technical troubleshooting, and CRM skills to improve customer satisfaction and advance into leadership.

I am a dedicated and empathetic customer support professional with over four years of experience in voice and non-voice support, inside sales, and handling high-volume customer interactions. I consistently met SLAs and quality benchmarks while achieving sales targets and maintaining strong CSAT scores.

I hold a B.Tech in Information Technology and have practical experience with CRM systems, MS Office, basic networking, SQL, and C# .NET from academic projects. I bring strong empathy, listening, and conflict-resolution skills and seek to leverage my communication and technical abilities in a dynamic customer support role.

Experience

Work history, roles, and key accomplishments

Inside Sales Executive

Stellar Information Technology

Apr 2023 - Oct 2023 (6 months)

Handled inbound/outbound calls guiding customers on data recovery solutions and achieved monthly sales targets while maintaining high client satisfaction.

Customer Relationship Management Sales Inbound Calls Outbound Calling data recovery Customer Satisfaction MS Office

Senior Customer Support Executive

Hexaware Technologies

Jul 2021 - Apr 2023 (1 year 9 months)

Provided voice and email support for a leading e-commerce platform handling orders, refunds, and account issues while consistently meeting SLAs and quality benchmarks.

Email Support SLA Management Refunds Order Management Quality Assurance CRM

Customer Support Executive

Allsec Technologies

Mar 2019 - Mar 2020 (1 year)

Provided front-line support for high-volume customer queries, maintaining high CSAT scores and compliance with quality standards.

CSAT Quality & Compliance Non Voice Support Conflict Resolution MS Office

Education

Degrees, certifications, and relevant coursework

Excel Engineering College

Bachelor of Technology, Information Technology

2014 - 2018

Grade: CGPA: 7.31

Activities and societies: Academic project: Efficient Emergency Packet Scheduling using QOD Routing Protocol; Tools: Visual Studio, SQL; Language: C# .NET

Completed a B.Tech in Information Technology with a focus on networked systems and an academic project on emergency packet scheduling using QOD routing protocol.