Nitesh Nd

I am a customer service executive with over one year of experience handling inbound and outbound interactions across voice, chat, and email channels. I consistently resolve queries within SLA, maintain accurate CRM documentation, and follow quality and escalation procedures to ensure high customer satisfaction and retention.

I have sales experience generating leads, converting inquiries, and meeting targets while cultivating customer relationships. With strong communication, empathy, active listening, and time-management skills, I bring a service-focused mindset and technical background in computer science to support operational excellence.