Mamun Rashid
@mamunrashid2
Customer support professional delivering empathetic, results-driven service.
IndiaWhat I'm looking for
I am a customer support professional with hands-on experience in inbound and semi-voice processes for banking and automotive clients, resolving queries and complaints end-to-end. I consistently used CRM tools, call metrics and ticketing to manage accounts, follow up across departments, and restore customer satisfaction.
I thrive in high-volume contact environments, handle irate customers with patience, and document interactions accurately to inform continuous improvement. I seek to apply my communication, troubleshooting and CRM skills to help an organization improve retention and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Cogent EServices
Jan 2022 - Jan 2024 (2 years)
Handled inbound support for Axis Bank, resolving customer queries and complaints end-to-end and managing accounts via CRM, improving first-contact resolution through timely troubleshooting and follow-ups.
Customer Support Representative
Genisys Group
Jan 2021 - Jan 2022 (1 year)
Managed semi-voice and email complaint handling for Kawasaki India Motors, resolving escalated customer issues via follow-ups with internal teams and maintaining accurate interaction records.
Education
Degrees, certifications, and relevant coursework
Paragon Junior College of Science
Higher Secondary, Science
Grade: A
Completed Higher Secondary education under AHSEC in 2017.
Adarsha Vidyapith
High School, General
Grade: A
Completed High School under SEBA in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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