Open to opportunities

Sathish Kumar

@sathishkumar3

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Highly motivated Customer Support Specialist with 5+ years of experience.

India

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What I'm looking for

I seek a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative environment.

I am a dedicated Customer Support Specialist with over 5 years of experience in delivering exceptional customer service. My journey has equipped me with the skills to resolve inquiries and concerns promptly and professionally, ensuring customer satisfaction and loyalty. I pride myself on my ability to build strong relationships with clients, which has been instrumental in enhancing their overall experience.

Throughout my career, I have consistently exceeded performance expectations in various roles, from managing high volumes of customer interactions to providing comprehensive support for complex issues. My experience includes working with leading companies, where I have honed my communication and problem-solving skills. I am passionate about contributing to a positive customer experience and am always looking for ways to improve processes and service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

ItsaCheckmate

Nov 2023 - Present (1 year 6 months)

Provided comprehensive customer support, assisting clients with POS integration, onboarding, account setup, and product demonstrations. Managed queries related to order integrations and technical errors, ensuring swift resolution and customer satisfaction.

Customer Onboarding Account Management Technical Support Communication Skills Problem Solving CRM Software Ticketing Systems Product Demonstrations

Member Support Agent

Tide

Jan 2023 - Nov 2023 (10 months)

Assisted customers with account management, refunds, and dispute resolution. Engaged with clients to monitor account health and resolve grievances, managing high volumes of email and chat interactions effectively.

Account Management Dispute Resolution Email Support Chat Support Communication Skills Customer Engagement Problem Solving Performance Monitoring

Customer Service Representative

BolsterBiz

Aug 2021 - Nov 2022 (1 year 3 months)

Managed a high volume of emails and chats, providing support for customer queries related to account setup, repayments, and disputes. Consistently exceeded performance expectations and earned recognition for outstanding service.

Email Support Chat Support Dispute Resolution Communication Skills Multitasking

Senior Customer Service Associate

iGlitz Technologies

May 2019 - Jun 2021 (2 years 1 month)

Assisted customers with website migration and software troubleshooting. Managed ticket queues and maintained accurate records in the CRM system, focusing on customer retention and satisfaction.

Ticketing Systems CRM Software Customer Retention Documentation Communication Skills Problem Solving Team Collaboration

Customer Service Associate

Amazon

Nov 2017 - Jul 2018 (8 months)

Provided email and chat support to assist customers with various issues, including consignment tracking and post-delivery concerns. Ensured compliance with company policies while addressing customer inquiries.

Email Support Chat Support Compliance Policies Communication Skills Problem Solving Performance Metrics Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Alagappa University

Bachelor of Computer Applications, Computer Applications

2019 -

Currently pursuing a Bachelor of Computer Applications, focusing on various aspects of computer science and applications. This program enhances my technical skills and knowledge in software development and IT solutions.

DataSpace Academy

Course, Cyber Security

2023 -

Currently enrolled in a course focused on Cyber Security, aimed at equipping students with the necessary skills to protect systems and networks from cyber threats.

Amirta International Institute of Hotel Management

Professional Diploma, Hotel Management

2012 - 2015

Completed a Professional Diploma in Hotel Management, which provided comprehensive training in hospitality management, customer service, and operational procedures within the hotel industry.