Open to opportunities

Gunjal Sharma

@gunjalsharma

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Customer support professional with technical certifications and strong troubleshooting skills.

India

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What I'm looking for

I seek a customer-facing technical support role in a collaborative environment where I can apply my troubleshooting, CRM, and communication skills while growing into broader IT-support responsibilities.

I am a motivated, detail-oriented customer support professional with hands-on experience providing real-time chat support for e-commerce customers. I have worked on order tracking, returns, and product-related queries while ensuring SLA compliance and high customer satisfaction.

I bring a technical foundation with certifications in Python, web designing, and knowledge of C and C++, which I combine with strong communication, analytical, and problem-solving skills to troubleshoot issues and manage tickets using CRM tools.

I am eager to contribute to a dynamic team where I can leverage my customer service experience, improve response accuracy, and continue learning new technologies and support tools.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Startek

May 2025 - Jun 2025 (1 month)

Provided real-time chat support for Flipkart customers on order tracking, returns, and product queries, ensuring SLA compliance and timely resolutions while improving response accuracy and reducing handling time.

Chat Support CRM Ticketing Technical Troubleshooting Customer Service MS Office Communication

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Bachelor of Arts, English

Pursuing Bachelor of Arts (English Honours) at Indira Gandhi National Open University.

Kalinga University

Bachelor of Science, Science

2015 - 2018

Grade: First Division

Completed Bachelor of Science with First Division from Kalinga University between 2015 and 2018.

Ryan International School

Senior Secondary (12th Standard), Senior Secondary

2010 - 2011

Grade: 80%

Activities and societies: Held a leadership role in the school cabinet; awarded Scholar Tie annually; won essay writing competition; cleared 1st level of National Science Olympiad.

Completed Senior Secondary (12th Standard) with 80% at Ryan International School in 2010–2011.