Swapnil Deulgaonkar
@swapnildeulgaonkar
Customer-focused support specialist with 4+ years resolving customer issues.
IndiaWhat I'm looking for
I am a dedicated customer support specialist with over four years of experience delivering high-quality email and chat support for large service providers and e-commerce platforms.
I consistently achieve strong customer satisfaction metrics, including a 95% first-contact resolution rate and a 98% CSAT score sustained for six months, and I regularly handle 80+ customer interactions daily.
I collaborate with technical teams for escalations, contribute to internal knowledge bases, and train new joiners on CRM tools and best practices.
I hold a Bachelor of Engineering from the University of Pune and certifications in customer support and effective communication, and I bring adaptability, empathy, and strong documentation skills to every role.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
TTEC India
Apr 2023 - Present (2 years 6 months)
Delivered high-quality email and chat support to 80+ customers daily, achieving a 95% first-contact resolution rate and contributing to the internal knowledge base to streamline responses.
TMHandled inbound email, ticket, and chat support for an e-commerce platform, managed order tracking and refunds, and maintained a 98% CSAT score over six months while training new hires on CRM tools.
Education
Degrees, certifications, and relevant coursework
SUSavitribai Phule Pune University
Bachelor of Engineering, Engineering
Completed a Bachelor of Engineering from Savitribai Phule Pune University, graduating in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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