At Hexaware Technologies Limited, I resolve complex and escalated customer concerns while coordinating across departments to deliver timely outcomes within SLA targets.
I support domestic and international customers across chat, email, and voice channels, handling refunds, replacements, order tracking, and account-related concerns.
I use CRM tools to track, document, and resolve tickets end to end while maintaining strong CSAT, quality scores, and low Average Handling Time.
I also mentor new team members, help accelerate onboarding, and stay composed when prioritizing critical tickets in fast-changing, high-pressure environments.
