Open to opportunities

Kamesa Smith

@kamesasmith

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Dedicated call center agent with 20 years of customer service experience.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

With over 20 years in the workforce, I have honed my skills in customer service and management across various roles. My journey began at Sally Beauty Supply, where I developed a strong foundation in sales and customer relations. I consistently received gratitude from customers for my dedication and support, which motivated me to pursue further opportunities in the field.

Throughout my career, I have worked as a Call Center Agent for several companies, including Blazeo and Inktel, where I excelled in handling customer inquiries and resolving issues efficiently. My ability to maintain professionalism and empathy has allowed me to de-escalate challenging situations and provide satisfactory solutions. I am committed to continuous learning and growth, always seeking ways to improve processes and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Blazeo

Mar 2024 - Dec 2024 (9 months)

Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner. Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions.

Customer Service CRM Software Call Resolution Customer Feedback Communication Problem Solving Data Entry Microsoft Office

Call Center Agent/Customer Service

Inktel

Oct 2023 - Mar 2024 (5 months)

Answered customer questions and managed phone inquiries while maintaining high performance metrics. Successfully completed contract obligations.

Customer Service Call Center Operations Communication Skills Problem Solving Data Entry Microsoft Office Performance Management Time Management Conflict Resolution

Call Center Representative

Fortuna BMC

Mar 2019 - Dec 2023 (4 years 9 months)

Assisted clients with applications and provided information on document uploads and application updates. Handled incoming calls from clients.

Customer Service Client Communication Data Entry Problem Solving Call Center Operations Microsoft Office Organizational Skills

Assistant Manager

Seven Eleven Employment Services Inc.

Dec 2019 - Feb 2020 (2 months)

Performed management duties including ordering inventory, creating work schedules, and interviewing employees. Oversaw general customer service operations.

Management Inventory Management Scheduling Interviewing Customer Service Employee Relations Organizational Skills Leadership Team Management Conflict Resolution

Customer Service Representative

Sally Beauty Supply

Sep 2004 - Jun 2019 (14 years 9 months)

Assisted customers in finding supplies for their businesses and provided counseling on hair, nail, and skin product choices. Maintained supply levels at the workplace.

Customer Service Sales Product Knowledge Inventory Management Communication Skills Retail Operations Merchandising Problem Solving Relationship Building

Education

Degrees, certifications, and relevant coursework

Texas Southern University

Associate's Degree, Business Management

2003 - 2007

Completed an Associate's Degree in Business Management, focusing on core business principles and management strategies. Gained foundational knowledge essential for various business operations.