MDMaya Dowdy
@mayadowdy
Results-driven professional with extensive customer engagement experience.
United StatesWhat I'm looking for
With over 8 years of customer engagement and leadership experience, I have honed my skills in providing exceptional customer service and managing teams effectively. My journey began in the fast-paced environment of McDonald's, where I learned the importance of operational efficiency and customer satisfaction. This foundation paved the way for my role as an Assistant Manager at Sally Beauty, where I not only managed store operations but also trained new staff, fostering a knowledgeable team.
Currently, I am an Online Sales Specialist at 20/20 Companies, where I leverage my expertise in e-commerce to drive sales and enhance customer experiences. My previous roles as an Account Representative and Customer Service Representative have equipped me with the ability to handle high volumes of communication while maintaining professionalism and accuracy. I am passionate about utilizing my skills to contribute to a dynamic team and achieve organizational goals.
Experience
Work history, roles, and key accomplishments
2CGreeted customers professionally on the e-commerce platform and researched solutions to qualify them. Drove sales of all products on supported retailer sites and accurately documented sales.
Account Representative
DCM Services
May 2023 - Jul 2023 (2 months)
Managed high volumes of inbound and outbound communications, providing timely responses to client inquiries. Performed in-depth research to locate and verify estate and probate accounts, ensuring strict records management and client privacy. Processed telephone payments in compliance with company policies and financial regulations.
Customer Service Representative
Connexus Resource Group
Jan 2023 - Mar 2023 (2 months)
Delivered high-quality customer support by addressing inquiries and resolving issues professionally. Managed various communication channels, including emails and both inbound and outbound calls. Provided effective assistance to clients in navigating complex software systems.
Customer Care Representative
Continuum Global Solutions
Dec 2021 - Mar 2022 (3 months)
Provided comprehensive assistance to clients regarding prescription benefits, ensuring clarity and satisfaction. Facilitated the process for patients to receive medications through mail order prescriptions, enhancing convenience and adherence to treatment plans.
Assistant Manager
Sally Beauty
Jul 2017 - Dec 2021 (4 years 5 months)
Provided expert advice on beauty products, enhancing customer satisfaction and loyalty. Managed financial duties including bank deposits and money order processing, ensuring fiscal precision. Orchestrated staff development by training new employees on store protocols.
Customer Service Representative
Focus
Aug 2016 - Feb 2017 (6 months)
Addressed customer inquiries and resolved issues, ensuring client satisfaction and service excellence. Maintained and managed customer accounts, providing consistent and accurate account administration.
McDonalds Manager
Dixon Food Group
Jan 2014 - Sep 2016 (2 years 8 months)
Maintained shift operations, ensuring efficient workflow and adherence to company standards. Conducted training for crew members and managed sales reporting, contributing to consistent customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy-Clearwater
Associate's degree, Medical administrative assistant
Completed an Associate's degree program in medical administrative assistance. Gained foundational knowledge and skills relevant to administrative roles in healthcare environments.
North Pitt High School
High school or equivalent, General Studies
Obtained a high school diploma with a focus on general studies. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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