Open to opportunities

Nevada User

@nevadauser

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Highly motivated customer service professional with 10+ years experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a highly motivated and customer-focused professional with over 10 years of experience delivering exceptional service in fast-paced environments. My proven ability to handle high-volume inquiries and resolve issues efficiently has allowed me to consistently exceed customer satisfaction goals and build lasting client relationships. I am committed to creating positive experiences that drive brand loyalty and customer retention.

Throughout my career, I have developed strong interpersonal and communication skills, enabling me to multitask effectively in dynamic settings. My experience as a Collections/Customer Service Representative at Sallie Mae involved contacting consumers to resolve outstanding balances while adhering to all relevant laws. Additionally, my role as an HR Recruiting Assistant allowed me to support the HR team with administrative tasks, scheduling interviews, and organizing training sessions, contributing to a positive employee experience.

Experience

Work history, roles, and key accomplishments

Collections/Customer Service Representative

Sallie Mae

Aug 2022 - Jun 2024 (1 year 10 months)

Contacted consumers by phone to resolve outstanding balances owed. Found creative solutions to secure repayment. Discussed and negotiated applicable repayment programs while adhering to all state and federal laws including the Fair Debt Collection Practices Act.

Debt Collection Customer Service Negotiation Conflict Resolution CRM Systems Communication Problem Solving

HR Recruiting Assistant

Staffing Solutions Enterprises

Feb 2017 - Jun 2022 (5 years 4 months)

Supported the HR team in day-to-day administrative tasks and document management. Scheduled interviews, coordinated candidate communications, and processed background checks. Helped organize training sessions and employee engagement activities, and assisted with compliance audits and file maintenance.

HR Management Candidate Communications Background Checks Document Management Employee Engagement

Front Desk/Guest Services Representative

European Wax Center

Oct 2013 - Dec 2016 (3 years 2 months)

Welcomed guests upon arrival and created a positive first impression. Managed guest check-in and check-out procedures, verifying identification, and processing payments. Handled taking, modifying, and canceling reservations, both in person and over the phone or email.

Customer Service Payment Processing Communication Upselling Cross Selling

Education

Degrees, certifications, and relevant coursework

Solon High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills necessary for further education and professional endeavors.