Atreja Pennant
@atrejapennant
Dynamic customer service professional with a passion for client support.
What I'm looking for
I am a dedicated customer service professional with over two years of experience in delivering exceptional client support in fast-paced environments. My journey began as a Customer Service Specialist at Glam Allure Salon, where I honed my skills in building rapport with clients, resolving complaints, and promoting services that contributed to a significant increase in revenue.
Currently, I work as a Customer Service Representative at Teleperformance, where I have achieved a customer satisfaction rating of over 90%. I excel in managing high-volume calls and collaborating with cross-functional teams to resolve complex issues. My technical proficiency with CRM systems and remote collaboration tools enhances my ability to streamline processes and maintain high levels of customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Jan 2021 - Oct 2024 (3 years 9 months)
Provided high-quality customer service, addressing inquiries, complaints, and troubleshooting technical issues efficiently. Achieved a customer satisfaction rating of over 90% through effective communication and issue resolution. Managed high-volume calls daily, ensuring prompt and professional interactions.
Customer Service Specialist
Glam Allure Salon
Jan 2020 - Dec 2020 (11 months)
Delivered personalized customer service to salon clients, ensuring a welcoming and professional environment. Scheduled and confirmed appointments, optimizing calendar efficiency and client satisfaction. Addressed and resolved client complaints, maintaining a positive reputation for the salon.
Education
Degrees, certifications, and relevant coursework
Nova High School
High School Diploma / GED, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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