Open to opportunities

Briana Bashore

@brianabashore

Message

Highly motivated customer service professional with over a decade of experience.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and allows me to lead teams effectively.

I am a highly motivated customer service professional with over a decade of diverse experience in client relations, team leadership, operational efficiency, and service quality enhancement. My career has been marked by a proven ability to meet and exceed performance goals while fostering positive customer relationships. I thrive in environments where strategic, data-driven decision-making is essential to success.

In my current role as a Business Development Manager at Glenbrook Automotive Group, I manage daily operations across multiple dealership locations, focusing on performance metrics to drive process improvement. I take pride in training and supervising a team of representatives, setting performance goals, and coaching them to exceed expectations. My previous roles have equipped me with the skills to maintain high customer satisfaction and deliver consistent service quality, whether in automotive sales or the fast-paced environment of food service.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

Glenbrook Automotive Group

Oct 2019 - Present (5 years 9 months)

Managed daily operations of the Business Development Center across multiple dealership locations. Monitored and analyzed performance metrics to drive process improvement and ensure consistent lead follow-up and customer engagement.

Performance Metrics Process Improvement Lead Generation Team Leadership CRM Tools

Business Development Representative

Glenbrook Automotive Group

Jan 2017 - Present (8 years 6 months)

Scheduled service and sales appointments through inbound/outbound calling. Operated dual computer systems efficiently, utilizing CRM tools, spreadsheets, and documentation platforms.

CRM Tools Spreadsheets Customer Satisfaction Scheduling

Hair Stylist

SportClips

Jan 2016 - Present (9 years 6 months)

Delivered personalized grooming services while building strong client relationships. Maintained customer satisfaction through consistent service quality and attention to detail.

Client Relations Customer Satisfaction Time Management Grooming Attention To Detail

Lead Machine Operator / Safety Committee Member

CPI Card Group

Jan 2013 - Present (12 years 6 months)

Operated and maintained multiple types of production machinery, ensuring compliance with quality and safety standards. Led peer-to-peer training initiatives and mentored new operators.

Machine Operation Quality Control Training Mentoring

Team Member (Front Counter & Drive-Thru)

Taco Bell

Feb 2012 - Present (13 years 5 months)

Delivered prompt and friendly customer service in a fast-paced environment. Strengthened communication and teamwork skills through front-line service delivery.

Customer Service Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Masters of Cosmetology College

Cosmetology, Cosmetology

Completed comprehensive training in hair, skin, and nail care, with a strong emphasis on client service and communication. Developed practical skills essential for a career in the beauty industry.

Norwell High School

High School Diploma, General Studies

Graduated with a Core 40 Academic Diploma, demonstrating a strong foundation in core academic subjects. Developed essential study habits and critical thinking skills.