Open to opportunities

Jamie Cook

@jamiecook

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Customer Specialist with 20 years of experience in service roles.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With over 20 years of experience in customer service and administrative roles, I have honed my skills in order processing, bookkeeping, and inventory management. My career has been dedicated to fostering strong team environments and enhancing customer satisfaction through effective communication and critical thinking. I am eager to leverage my extensive experience in a dynamic company setting to drive customer success and operational efficiency.

Currently, I work as a Call Center Customer Service Representative at QVC, where I efficiently process customer orders and assist with account issues. My role involves handling over 60 calls per day, providing attentive and empathetic service while maintaining detailed documentation of customer concerns. Previously, I managed vehicle sales and purchases at CarMax, ensuring smooth transaction processing and customer satisfaction throughout the purchasing journey.

My educational background includes pursuing an Associate of Arts in Business Administration, with a concentration in Accounting and a minor in Web Development. I am proud to maintain a GPA of 3.571 and have been recognized on the President’s and Dean’s Lists. I am committed to continuous learning and professional development, which I believe is essential in today’s fast-paced business environment.

Experience

Work history, roles, and key accomplishments

Current

Call Center Customer Service Representative

Current

QVC, Inc.

Feb 2025 - Present (5 months)

Processed customer orders efficiently while assisting with account issues and lockouts. Supported customers in placing new orders and managing monthly payments, handling an average of 60+ calls per day.

Order Processing Account Management Customer Service Problem Solving Documentation Active Listening

Business Office Manager

StumpKnockers Removal Services, LLC

Jan 2017 - Dec 2024 (7 years 11 months)

Performed administrative duties and maintained business operations, delivering excellent customer service and client communications. Managed bookkeeping, account reconciliation, and payroll.

Business Operations Customer Service Client Communication Bookkeeping Payroll Management Account Reconciliation

Customer Specialist

CarMax, Inc.

Apr 2024 - Nov 2024 (7 months)

Managed vehicle sales and purchases, ensuring smooth transaction processing and completing all necessary paperwork. Processed title work and managed daily business office accounting, overseeing customer inquiries via phone system.

Sales Transaction Management System Accounting Customer Service

Customer Service Shift Supervisor

Super B Express

Jan 2015 - Dec 2017 (2 years 11 months)

Provided customer service and supported daily store operations, overseeing stocking and inventory management. Managed cash register transactions and ensured financial accuracy.

Customer Service Inventory Management Financial Accuracy Stocking

Customer Service Call Center Representative

BUDK Worldwide, Inc.

Jan 2014 - Dec 2015 (1 year 11 months)

Assisted customers with inquiries and resolved service-related issues, processing phone orders and payments efficiently. Conducted upselling and cross-promotion of products.

Customer Service Payment Processing Upselling

Education

Degrees, certifications, and relevant coursework

Strayer University

Associate of Arts, Business Administration

Grade: 3.571

Activities and societies: Honor Roll Student; Recognized on President’s and Dean’s Lists

Currently pursuing a Bachelor of Arts in Business Administration with a concentration in Accounting and a minor in Web Development. Achieved a current GPA of 3.571 and recognized on the President's and Dean's Lists.