NWNevaeh Watson
@nevaehwatson
Results-driven customer service representative with strong communication skills.
United StatesWhat I'm looking for
I am a dedicated customer service representative with several years of experience providing exceptional service and support. My journey began at Metro by T-Mobile, where I honed my skills in sales and customer relations, consistently receiving positive feedback for my personalized approach and problem-solving abilities.
Currently, I serve as a Lead Customer Service Representative at David's Bridal, where I welcome customers with enthusiasm and ensure their needs are met through effective communication. My ability to manage high-volume front desk operations and maintain organized systems has resulted in improved efficiency and customer satisfaction. I am passionate about creating positive experiences for clients and thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Lead Customer Service Representative
David's Bridal
Jul 2023 - Present (2 years)
Welcomed all customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person. Communicated clearly and concisely, adapting style to suit customers by problem-solving, excellent phone skills, and resolving conflict.
Remote Customer Service Representative
Dynata
Aug 2022 - Present (2 years 11 months)
Managed large amounts of incoming phone calls, identifying and assessing customers' needs to achieve satisfaction. Built sustainable relationships and trust with customer accounts through open and interactive communication.
Sales Associate
Metro by T-Mobile
Sep 2020 - Present (4 years 10 months)
Offered personalized recommendations to fit customers' needs and budgets, often receiving positive feedback and repeat business. Maintained a clean, organized inventory and curated displays of accessories, while meticulously handling POS system transactions.
Education
Degrees, certifications, and relevant coursework
Creekside Highschool
High School Diploma, General Studies
Completed high school education, earning a High School Diploma. Focused on general studies to prepare for future academic and professional endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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