Jyoti Bisht

Led a high-performing sales team to achieve revenue targets. Conducted training and coaching sessions and collaborated with cross-functional teams to drive business growth.

Managed and led a team of sales professionals to achieve organizational revenue targets. Responsible for driving revenue generation through effective sales strategies, team performance management, and customer conversion initiatives. Conducted regular training and coaching sessions to enhance sales skills, product knowledge, and overall team productivity. Monitored key performance indicators (KPIs

Resolved customer queries with high first-contact resolution. Maintained customer satisfaction through timely issue resolution and worked with multiple teams to ensure service excellence.

Handled customer queries related to orders, products, payments, returns, refunds, deliveries, and account-related issues. Provided prompt and effective resolutions through multiple communication channels while ensuring a positive customer experience. Maintained high service standards, addressed customer concerns efficiently, and collaborated with internal teams to resolve complex issues. Skilled i

Performed customer need analysis and recommended prescription eyewear based on customer requirements. Consistently achieved sales and revenue targets.

Generating revenue, Assisted customers in selecting eyewear, lenses, and accessories based on their needs Explained product features, pricing, offers, and warranty details to customers Revenue Generation As per given target Conducted eye check-up coordination with optometrists (if applicable) Built strong customer relationships to drive repeat business and referrals

Master of Science in Mathematics from Kumaun University, completed in 2022.

Bachelor of Science with majors in Physics, Mathematics, and Information Technology from Kumaun University, completed in 2019.