Open to opportunities

Karan Verma

@karanverma1

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Retail and customer-service leader with 13+ years driving sales, operations, and team performance.

India

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What I'm looking for

I seek a role where I can lead store or sales operations, coach teams, drive measurable sales growth, and improve customer experience.

I am a retail and customer service professional with over 13 years of experience across brands including Ola Electric, Reliance Digital, Bharti Airtel, Amazon Support, and NIIT. I specialize in store management, lead generation, customer conversion, staff training, inventory control, and sales reporting.

Throughout my career I have consistently met and exceeded sales targets by improving team performance, refining sales pitches, and ensuring smooth customer journeys from inquiry to delivery. I have hands-on experience managing high-volume customer support, conducting daily briefings, and coordinating stock receiving and dispatch operations.

I bring a practical, customer-first approach and strong operational discipline to each role, focused on measurable sales improvement, efficient store processes, and training teams to deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Sales Officer

Ecofy Finance Private Limited

Feb 2025 - Feb 2026 (1 year)

Promoted and sold finance solutions for electric two-wheelers, converting walk-ins into finance-backed purchases and ensuring smooth customer onboarding through clear eligibility explanation and follow-ups.

Retail Sales Lead Follow Up Customer Onboarding Documentation Relationship Management

Centre Manager

Ola Electric Technology

Mar 2023 - Aug 2024 (1 year 5 months)

Managed store operations and team performance, conducted daily training to improve pitch and conversions, and coordinated stock, dispatch and delivery planning to meet daily sales targets.

Store Operations Team Management Staff Training Sales Target Achievement Inventory Coordination Reporting Floor Management

Customer Support Associate

Amazon Development Centre

Jun 2022 - Dec 2022 (6 months)

Provided high-volume customer support for orders and product issues, managing calls with professionalism and resolving queries promptly to maintain customer satisfaction.

Customer Support Time Management CRM Order Management Customer Satisfaction

Team Leader

Reliance Digital

Nov 2019 - Apr 2022 (2 years 5 months)

Led promoter and staff teams to achieve daily and monthly sales targets, delivered product and sales training, and improved store performance through floor and stock management.

Team Leadership Sales Coaching Floor Management Product Training performance reporting Customer Engagement

Customer Relationship Officer

Bharti Airtel

Nov 2016 - Mar 2019 (2 years 4 months)

Handled customer queries and service solutions, performed upselling and cross-selling of Airtel plans, and maintained floor operations to ensure high customer satisfaction.

Customer Service Upselling Cross Selling Query Resolution Floor Operations Relationship Management

Business Marketing Executive

NIIT

Mar 2012 - Oct 2016 (4 years 7 months)

Executed marketing campaigns and lead generation activities, conducted scholarship test calling and school presentations, and converted leads into admissions through counselling-based sales.