Open to opportunities

Raghav Sahab User

@raghavsahabuser

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Sales and operations leader driving revenue growth and operational excellence.

India

Message

What I'm looking for

I am seeking a leadership role where I can drive revenue, optimize operations, mentor teams, and improve customer experience in a growth-oriented company.

I am a dynamic sales and operations leader with over 10 years of experience across retail, eCommerce, customer service, and technical support, focused on driving revenue growth and optimizing operations.

I have managed end-to-end sales and operational functions, led inventory control and vendor coordination, and implemented customer-centric initiatives that improved service quality and branch profitability. I have also served as a subject matter expert providing advanced technical support, mentoring teams, and contributing to process improvements that reduced resolution time and raised customer satisfaction.

Throughout my career I have built and led high-performing teams, developed sales strategies, strengthened client relationships, and consistently met monthly revenue targets while maintaining high service and quality standards.

Experience

Work history, roles, and key accomplishments

Sales & Operations Manager

G L Electronics

Sep 2024 - Sep 2025 (1 year)

Managed end-to-end sales and operations for retail stores, leading inventory control, vendor coordination, and customer-centric initiatives to achieve monthly revenue targets and improve branch profitability.

Sales Planning Retail Operations Inventory Management Customer Service Team Leadership Revenue Growth

Branch Sales Manager

Harold Premium Lights

Jun 2023 - Aug 2024 (1 year 2 months)

Directed branch sales and daily operations, developed sales strategies, strengthened client relationships, and managed logistics and stock to drive consistent revenue growth.

Sales Strategy Client Relationship Management Team Management Stock Control Logistics Customer Service Performance Monitoring

Subject Matter Expert

Tech Mahindra

Oct 2021 - May 2023 (1 year 7 months)

Provided advanced technical support for AT&T process, guided troubleshooting of complex cases, supported training and quality audits, and led process improvements to reduce resolution time and raise customer satisfaction.

Technical Support Troubleshooting Training Quality Assurance Process Improvement Customer Satisfaction Coaching

Distributor

Qi Group

May 2017 - Oct 2021 (4 years 5 months)

Led direct sales, business development, and client acquisition while training recruits on sales techniques and expanding customer networks to grow market reach.

Direct Sales Business Development Client Acquisition Sales Training Market Expansion

Process Specialist

Encore Group

Oct 2015 - May 2017 (1 year 7 months)

Managed account collections and outbound communications for Cabot customers, ensured accurate documentation and compliance, and coordinated sensitive account updates with internal teams.

Account Management Collections Outbound Calling Documentation & Compliance

Customer Service Executive

Arvato Bertelsmann

Sep 2013 - Oct 2015 (2 years 1 month)

Handled inbound calls for British Airways customers covering bookings, cancellations, rebookings and flight inquiries, consistently meeting customer satisfaction and service quality benchmarks.

Inbound Quality Airline Operations

Education

Degrees, certifications, and relevant coursework

Rayat & Bahra Institute

Bachelor of Business Administration, Business Administration

Activities and societies: Project with Godrej & Boyce on audiovisual conferencing technology; Personality Development Workshop by Gillette; active in cultural events.

Completed Bachelor of Business Administration and completed a project with Godrej & Boyce on audiovisual conferencing technology; participated in a personality development workshop and cultural events.