Open to opportunities

Godfred Odonkor

@godfredodonkor

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Dedicated customer service representative with over 2 years of experience.

Ghana

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What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for growth.

I am a highly skilled and dedicated customer service representative with over 2 years of experience in resolving customer complaints and inquiries efficiently. My proficiency in Microsoft Office and various office equipment, combined with my passion for delivering exceptional service, allows me to exceed customer expectations consistently.

In my current role at Wingate Limited, I handle over 70 calls daily, assisting new customers and providing relevant product information. My ability to memorize all company products and services has enabled me to resolve issues at a 90% success rate while also training new employees in customer service protocols. I pride myself on my exceptional communication and interpersonal skills, which have been instrumental in my success in customer service roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Wingate Limited

Jan 2022 - Present (3 years 7 months)

Handled 70+ calls daily, including signing up new customers, retrieving customer data, and presenting relevant product information. Provided technical support for clients on a wide range of company products, resolving issues at a 90% rate.

Customer Service Technical Support Data Entry Product Knowledge Conflict Resolution Training Communication Interpersonal Skills Microsoft Office Suite

Administrative/Customer Service Representative

National Health Insurance Authority (NHIS)

Jan 2020 - Dec 2021 (1 year 11 months)

Consistently met or exceeded performance metrics for customer service and resolved billing disputes by working closely with the billing department. Handled confidential documents, maintained their proper organization, and resolved customer complaints by providing accurate information and solutions.

Customer Service Billing Disputes Document Management Data Entry Communication Problem Solving Confidentiality Performance Metrics Microsoft Office Suite

Administrative Assistant

Greater Accra Regional Hospital (GARH)

Jan 2019 - Dec 2020 (1 year 11 months)

Maintained knowledge of medical procedures, policies, and regulations to provide accurate information to customers. Received source data such as customer names, addresses, phone numbers, and entered it into various customer service software.

Administrative Support Data Entry Customer Service Medical Terminology Communication Microsoft Office Suite Organizational Skills

Education

Degrees, certifications, and relevant coursework

University of Professional Studies, Accra

Bachelor's Degree in Business Administration, Business Administration

2016 - 2020

Studied Business Administration at the University of Professional Studies, Accra, from 2016 to 2020. Gained knowledge and skills relevant to business operations and management.