Looking for a job

Alimatu-Sadia Abubakar Garba

@alimatu-sadiaabubaka

Customer Support Representative at Stanbic Bank Ghana who managed 500+ monthly Zendesk tickets and improved first response time by 30%.

Ghana

Message

What I'm looking for

I'm looking to create seamless customer experiences for global remote teams, and I'm available to work in any timezone.

At Stanbic Bank Ghana, I resolved customer inquiries through email and live chat, maintaining a 95% customer satisfaction score. I managed more than 500 monthly support tickets in Zendesk and improved first response time by 30%.

At MTNGHANA, I supported customers by phone, email, and social media while maintaining a 95% CSAT score. I also documented customer interactions and shared recurring issue feedback with product teams.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Stanbic Bank Ghana

Oct 2022 - Dec 2025 (3 years 2 months)

Resolved 80+ customer inquiries daily via email and live chat, maintaining a 95% customer satisfaction score. Managed 500+ monthly support tickets using Zendesk, improving first response time by 30% and reducing average response time by 35%.

Zendesk Live Chat Email Support Ticket Management Customer Complaint Resolution Escalation Management Customer Retention SLA Compliance First Response Time Optimization Workflow Improvement

Customer Support Agent

MTN Ghana

Nov 2016 - Feb 2019 (2 years 3 months)

Managed 200+ customer interactions weekly across email and phone channels, maintaining a 95% CSAT score. Handled high-volume support periods, documented interactions, and provided feedback to product teams to improve customer experience.