Peggy Danquah
@peggydanquah
Customer-focused service professional with strong interpersonal skills and proven support experience.
GhanaWhat I'm looking for
I am a customer service professional with two years of experience providing first- and second-level support, and additional experience in operations and administrative roles across telecommunications, revenue services, banking, and ports. I consistently apply strong verbal communication, attention to detail, time management and relationship-building abilities to resolve customer issues, process transactions, and support operational workflows.
I hold a Bachelor of Business Administration and a Diploma in Management, and I bring a commercial mindset, analytical thinking and proficiency with Microsoft Word, Excel and PowerPoint. I am passionate about delivering excellent customer experiences, handling complaints professionally, and contributing to organizational efficiency and growth.
Experience
Work history, roles, and key accomplishments
Provide first- and second-line support following MTN policies, handle customer complaints, open service calls, and ensure excellent customer experience across voice and data services.
GAFiling and Compliance Officer
Ghana Revenue Authority
Nov 2022 - Aug 2023 (9 months)
Handled customer inquiries and complaints, managed phone and email communications, processed transactions and receipts, and performed filing and record-keeping to maintain compliance.
Operations Officer
Bank of Africa
Jul 2018 - Aug 2019 (1 year 1 month)
Managed account openings and closures, assisted in loan processing, issued cheques, supported teller balancing, and delivered customer care that grew local branch customers.
Customs Coordination Assistant
Ghana Ports and Harbours Authority
Jun 2017 - Oct 2017 (4 months)
Supported coordination of import/export clearing and forwarding, logged shipments and berthings, and assisted in cost management for goods in transit in the consignment database.
Education
Degrees, certifications, and relevant coursework
UAUniversity of Professional Studies, Accra
Bachelor of Business Administration, Business Administration
2019 - 2021
Completed a Bachelor of Business Administration at the University of Professional Studies, Accra, graduating in 2021.
UAUniversity of Professional Studies, Accra
Diploma in Management, Management
2017 - 2019
Completed a Diploma in Management at the University of Professional Studies, Accra, awarded in 2019.
Accra Girls' Senior High School
WASSCE, General Arts
Activities and societies: Compound Prefect
Completed WASSCE in General Arts at Accra Girls' Senior High School in 2017 and served as Compound Prefect.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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