Julio Perdomo

Managed a remote-friendly client pipeline with consultations, negotiations, and follow-ups, achieving a 90% client retention rate. Prepared proposals and handled end-to-end contract documentation while earning client commendations for clear, responsive communication.

Oversaw the full sales cycle (prospecting, onboarding, relationship management, and escalation resolution) for financial services clients. Grew monthly sales by $1.7M USD, expanded the project portfolio by $2.5M/month, and acquired 9 new clients.

Designed and implemented customer service and collections strategies while coordinating cross-functional teams across sales, finance, and administration. Developed internal SOP systems for document control and client management to improve operational efficiency.

Directed financial and sales operations and negotiated with clients, banks, and suppliers across Colombia and Panama. Increased company sales by 37% (2019–2020) and consolidated key accounts including ENEL, EMGESA, NASE Panama, and ACP Panama.

Led the full sales function with target-setting, recruiting, and maintaining high customer satisfaction standards. Generated $10.7M USD in annual sales, onboarded 57 new clients, and managed a portfolio averaging $12.7M USD/year.

Served as the primary client contact for 12+ years, conducting credit analysis and managing ongoing account relationships. Coached commercial teams, maintained average annual sales of $4.7M USD, and grew the portfolio by adding 18 new clients.

Completed customer service excellence education/training associated with University of Louisville in Panama.

Developed soft-skill focus areas such as attitude, aptitude, and work ethic through education/training at PMC College & Consulting in Panama.

Studied bilingual communication (EN/ES) and related leadership and cross-cultural communication topics at the University of Florida.