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Cindy Paola Ordonez

@cindypaolaordonez

I grow B2B revenue, retention, and client partnerships across LATAM markets.

United States
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What I'm looking for

I'm looking to drive customer retention, account growth, and operational performance in a B2B environment, partnering cross-functionally to turn performance insights into stronger customer outcomes.

I've grown B2B revenue and long-term client partnerships across LATAM, most recently leading regional sales for FCM Travel US. I managed end-to-end sales cycles, negotiated commercial terms, and maintained post-sale relationships to support retention and expansion.

Previously at FCM Travel Mexico, I identified new business opportunities and expanded existing accounts across 17 countries. I partnered with sales and finance teams on pricing strategies, analyzed market and client performance, and managed complex stakeholder relationships.

At Despegar, I optimized hotel partner performance and exceeded revenue targets at 120% through strategic account growth. My background combines customer success, account management, performance analysis, and cross-functional collaboration in travel and hospitality.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

EADA Business School logoES

EADA Business School

Master of Business Administration, Business Administration

Pursued a Dual MBA degree at EADA Business School in Barcelona, Spain, completing in 2015.

Tech stack

Software and tools used professionally

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