Open to opportunities

silvana rodriguez

@silvanarodriguez

Property Manager with 10+ years driving tenant satisfaction, growth, and customer-focused service across sales and operations.

Zimbabwe

Message

What I'm looking for

I’m looking for a remote-ready role where I can manage client relationships end-to-end, combine customer support with fraud-aware problem-solving, and use budgeting and operational coordination to improve retention and drive measurable growth.

I’m a dynamic, bilingual (English & Spanish) Sales, Marketing, and Customer Service professional with 10+ years of experience in account management, property management, and customer relations.

Since 04/21 to Present at Eight Three Properties (Remote), I build and maintain positive tenant relationships, coordinate contractors and maintenance, and manage all aspects of residential rental operations—from tenant acquisition and lease agreements to rent collection and expense tracking.

I also focus on compliance, ensuring adherence to local housing regulations and property management laws, while using strategic improvements and regular maintenance to increase overall property values.

Previously at HAVA Colombia / Barton Publishing, I delivered thoughtful customer service via email and supported fraud detection and prevention by researching, analyzing, and documenting potential fraud trends to help prevent future issues.

Experience

Work history, roles, and key accomplishments

Sales Representative

Golden Rabbit Estate Sales

Jan 2021 - Dec 2021 (11 months)

Worked as a Sales Representative at Golden Rabbit Estate Sales.

Brand Ambassador

Nulo

Jun 2017 - Jun 2018 (1 year)

Worked as a Brand Ambassador for Nulo.

Real Estate Agent

Century 21

Oct 2014 - Jan 2016 (1 year 3 months)

Worked as a Real Estate Agent for Century 21.

Wedding Event Specialist

1-800-REGISTRY

Jan 2013 - Oct 2013 (9 months)

Worked as a Wedding Event Specialist for 1-800-REGISTRY.

Sales Specialist

Diageo

Jun 2011 - Dec 2012 (1 year 6 months)

Served as a Sales Specialist in Diageo’s PAB and Imported Beer sector, driving sales performance and account growth. Coordinated distribution, promotions, and customer-facing product knowledge to improve results, including ending the fiscal year at +4.5%.

Sales Business Development Account Management Networking Lead Generation Retail And On Premise Account Management Promotion Product Knowledge Territory Management

Retail Account Manager

Greenhouse Agency

Dec 2009 - Apr 2011 (1 year 4 months)

Managed retail accounts for Greenhouse Agency, owning results in a defined territory and expanding distribution and brand visibility. Recruited and trained promotional staff and executed merchandising standards and consumer promotions, expanding sales performance within territory to +25.4%.

Sales Account Management Territory Management Distribution Merchandising Standards Display Building Staff Recruitment Consumer Promotions Corporate Trainer

Sales Specialist

MillerCoors LLC

Aug 2006 - Nov 2008 (2 years 3 months)

Worked as a Sales Specialist at MillerCoors LLC, improving sales outcomes through marketing and merchandising programs. Expanded sales performance in territory from -1.1% to +3.8% and acted as the primary contact for an assigned distributor.

Sales Market Share Growth Marketing Programs Merchandising Programs Territory Management Customer Service Team Leadership