Open to opportunities

Julio Chavez

@juliochavez

Detail-oriented bilingual customer support agent and consecutive interpreter delivering HIPAA-compliant care and first-call resolution.

Honduras

Message

What I'm looking for

I’m looking for a BPO/customer support role where I can deliver HIPAA-compliant, empathetic service, hit FCR/CSAT and AHT expectations, and keep growing through quality-focused training in healthcare or financial accounts.

I’m a bilingual (English/Spanish) customer support agent and consecutive interpretation specialist with 1+ year of experience in BPO environments supporting US healthcare and financial accounts. I focus on clear, precise, and empathetic communication while maintaining HIPAA-compliant interactions, consistent first call resolution (FCR), and AHT targets to deliver high CSAT.

In my customer support role, I handled 60–80 inbound calls/day for a United Healthcare account, resolving patient inquiries across scheduling, prescriptions, and pharmacy coordination—primarily serving elderly patients. I also provided consecutive interpretation for medical and financial calls in a high-volume environment, facilitating accurate, HIPAA-compliant communication between healthcare providers and patients while meeting volume, quality, and overtime performance benchmarks.

Experience

Work history, roles, and key accomplishments

Interpreter (English/Spanish)

Teleperformance

Apr 2025 - Nov 2025 (7 months)

Provided consecutive interpretation (English/Spanish) for medical and financial calls in a high-volume BPO environment, ensuring accurate, HIPAA-compliant communication between healthcare providers and patients. Met monthly volume and quality targets, including overtime performance benchmarks.

consecutive interpretation HIPAA compliance Medical Terminology High Volume BPO Support Performance Monitoring Overtime Benchmarks

Customer Support Agent

Alorica

Oct 2024 - Mar 2025 (5 months)

Handled 60–80 inbound calls/day for a UnitedHealthcare (Oklahoma) account, resolving patient inquiries across scheduling, prescriptions, and pharmacy coordination. Maintained strong first call resolution and HIPAA-compliant communication while meeting or exceeding monthly CSAT targets.

Customer Support HIPAA compliance First Call Resolution (FCR)CRM Platforms Medical Terminology Pharmacy Coordination Active Listening