Open to opportunities

Oscar Hernandez

@oscarhernandez

Medical Interpreter and customer service professional translating English-Spanish, delivering accurate, empathetic support at scale.

Honduras

Message

What I'm looking for

I want to keep learning new trades while applying my past experience to grow with the right employer. I’m ready to expand my professional skills and keep improving personally in a role where accuracy, communication, and reliability matter.

I’m a bilingual English-Spanish Medical Interpreter (OPI) who brings accuracy, empathy, and speed to real-time medical communication. At AMN Healthcare, I handled 80% medical interactions and achieved top performance on metrics like minutes per call, calls per hour, QA scores, and accuracy scores.

Alongside interpreting, I’ve built strong customer service and administrative experience—from money transfers and up-selling TV/Internet/phone products to resolving Amazon order issues and supporting executive work from home with tools like SimplePractice, Trello, and Adobe. I’m comfortable with fast-paced environments, confident in communication, and motivated to keep learning while growing professionally and personally.

Experience

Work history, roles, and key accomplishments

Translator / Interpreter

Self Employed

Jun 2006 - Jan 2025 (18 years 7 months)

Translated documents (including birth certificates) and provided on-site English/Spanish interpreting for lawyers, bail bond companies, hospitals, schools, and county jails. Continued part-time document translation for previous legal contacts (1–3 hours per week).

English Spanish Translation Interpretation Legal Interpreting Medical Interpreting Court Jail Support Hospital Interpreting Birth Certificate Translation Client Coordination

Medical Interpreter

AMN Healthcare

Mar 2022 - Jul 2024 (2 years 4 months)

Served as an OPI medical interpreter, handling approximately 80% medical interactions and 20% financial and emergency-related communications. Consistently ranked top 5 on a team of 20+ across minutes per call, calls per hour, QA, accuracy, and work-time completion metrics.

Medical Interpretation Healthcare Communication Calls Per Hour Performance

Executive Secretary

Ahron Stock (Levav Group)

Aug 2020 - Feb 2022 (1 year 6 months)

Worked from home during the pandemic as a personal executive secretary, managing email and phone contacts and supporting multiple projects. Used SimplePractice, Adobe, Word, and Trello to coordinate information gathering and help write website articles for the business.

Executive Support Email Phone Management Remote Work Trello Simple Practice Document Processing

Customer Service Representative

Startek

Jan 2020 - Jul 2020 (6 months)

Handled Amazon customer issues including orders not arriving, incorrect items, damaged items, and other order-related questions. Provided support until layoffs during the pandemic.

Customer Support E commerce Support Incorrect Item Handling Damaged Package Support Delivery Problem Triage

Customer Service & Upsales

KM2

Mar 2018 - Jan 2020 (1 year 10 months)

Provided customer service and upsold TV, internet, and phone products to clients. Regularly met weekly and monthly sales quotas.

Customer Service Upselling Telecommunications Sales Sales Quota client support Product Promotion

Customer Service Agent

Latino Express Money Transfers

Jan 2006 - May 2011 (5 years 4 months)

Used computers to enter client information for money transfers, prioritize customer service, and cash checks while working with MoneyGram and Western Union. Balanced daily totals and accounted for all monies at day end.

Customer Service Check Cashing Data Entry Cash Handling MoneyGram Western Union Reconciliations

Political Surveyor

Limitless Contact Center

Conducted political surveys across national, state, county, and city levels as a part-time/freelance surveyor.

Political Surveying Data Collection Questionnaire Administration Phone Remote Survey Work Multilevel Government Coverage

Education

Degrees, certifications, and relevant coursework

Lakeside Prep

High school preparatory diploma, High School Preparation

Earned a high school preparatory diploma from Lakeside Prep in Carrollton, Georgia.

University of West Georgia

Political Science (incomplete), Political Science

Completed two years of university-level coursework (math, science, history, and social studies) with a Political Science focus; did not graduate due to external difficulties and inability to afford classes after incurring debt.