@cesarramos3
Back Office Assistant at Remedy Meds, maintaining customer records and reducing data-entry errors.
HondurasAt Remedy Meds, I assist with entering and maintaining customer records in CRM systems and coordinate logistics for client interactions. I introduced a double-check system that reduced data-entry errors.
Before that, I supported customers with UHC healthcare benefits at Alorica and banking matters for Chime Bank at Teleperformance. My experience also includes customer service and medical interpretation for CVS Health, and customer service for Cricket Wireless.
Work history, roles, and key accomplishments
Remedy Meds
Jul 2025 - Present (1 year 2 months)
Assisted in data entry and maintenance of customer records within CRM systems. Coordinated logistics for client interactions and reduced data entry errors by implementing a double-check system.
UHC at Alorica
Sep 2023 - Jun 2025 (1 year 9 months)
Provided customer service and guidance on UHC healthcare benefits, offering medical advice and support.
Chime Bank, at Teleperformance
Jan 2022 - Aug 2023 (1 year 7 months)
Provided customer service and guidance on banking matters for Chime Bank, resolving queries and advising on banking issues.
CVS Health on Alorica
Jun 2021 - Jan 2022 (7 months)
Provided customer service and medical interpretation for CVS Health, resolving pharmaceutical queries and doubts.
Concentrix: Cricket Wireless
Feb 2019 - Jul 2019 (5 months)
Provided customer service support for Cricket Wireless clients.
Degrees, certifications, and relevant coursework
Bachelor of Electrical Engineering, Electrical Engineering
Pursuing a Bachelor of Electrical Engineering with an expected graduation in January 2029.
High School, High School
Completed high school education in 2016.
Software and tools used professionally
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