Mario Madrid
@mariomadrid
Bilingual technical support and virtual assistant who solves customer issues with clarity, patience, and step-by-step guidance.
HondurasWhat I'm looking for
I’m a results-driven, patient, solutions-oriented bilingual professional (English C1 / Spanish native) with a foundational technical background in IT and practical experience supporting customers across virtual assistance, customer care, and medical interpretation.
I’ve provided remote Tier 1 technical support and customer care through international call centers, guiding users through essential connectivity, device, and network troubleshooting while managing internal systems and CRM tools. I handle written correspondence and ticket queues to deliver timely, professional, and clear resolutions.
I also serve as a bilingual bridge in healthcare settings, working as an on-site medical interpreter and cultural liaison to ensure patients’ symptoms are accurately understood. I bring strong interpersonal communication, active listening, and cross-cultural problem-solving to every interaction.
Experience
Work history, roles, and key accomplishments
Delivered remote Tier 1 technical support for Comcast accounts, assisting customers with connectivity, device setup, and application navigation. Handled internal company systems and CRM workflows while resolving inquiries through written support channels.
Provided real-time remote support and dispatch assistance to delivery drivers across the United States, ensuring on-time delivery metrics.
Troubleshot and resolved in-app technical issues (Amazon Flex), routing errors, delivery discrepancies, and access control problems.
Utilized internal logistics software and tools to track packages, update delivery statuses, and document operational incidents
On-Site Medical Interpreter
Bilingual Health Brigades
Feb 2023 - Mar 2023 (1 month)
Served as an on-site medical interpreter and cultural liaison for bilingual community health campaigns, translating English–Spanish to help clinicians accurately understand patient symptoms. Supported administrative intake and patient organization under dynamic field conditions while maintaining an organized workflow.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional Autónoma de Honduras (UNAH-VS)
Medical Student (2nd Year), Medicine
Medical student (2nd year) at UNAH-VS and currently in progress.
Technical High School
Technical High School Degree in Informatics, Informatics
Completed a technical high school degree in Informatics in 2022.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Social media
Job categories
Skills
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