OC

Open to opportunities

Oscar Carbajal

@oscarcarbajal

Customer service specialist skilled in technical support, medical interpreting, and client communication focused on resolution.

What I'm looking for

I am seeking customer-facing roles where I can apply technical support and medical interpreting skills in a collaborative environment that values clear communication, problem-solving, and opportunities to grow.

I am a customer service specialist with four years of contact-center experience providing phone and chat support, focused on clear communication and fast resolution.

At STARTEK I provided technical support for devices and Wi-Fi, resolving connectivity issues, slow internet speeds, device compatibility problems, and assisting with sales.

I have also worked as a customer service agent and customer support specialist handling account reviews, appointment scheduling, personal information management, and I provided medical interpretation services for nurses and doctors.

I bring a competitive, organized approach to my work, and I enjoy painting, drawing, and caring for cats outside of work.

Experience

Work history, roles, and key accomplishments

RC

Customer Service Agent

Results CX

Delivered phone-based customer support, scheduled appointments, assisted with system-related queries, and managed client information.

Phone Support Appointment Management Customer Service CRM Account Management Spanish English

ST

Troubleshooting Representative

Startek

Provided technical support for devices and Wi‑Fi, resolving connectivity and slow-speed issues and advising on device compatibility and sales.

Technical Support Wi Fi Troubleshooting Connectivity Diagnostics Customer Service Remote Support Ticketing Systems

RC

Customer Service Agent

Results CX

Provided customer service assistance, reviewed accounts, and managed customers' personal information while ensuring data accuracy.

Customer Service Data Privacy CRM Phone Support Spanish English

PH

Customer Support Specialist II

Partner Hero

Provided customer support via chat and phone, resolved client inquiries, and maintained organized workflows to ensure timely responses.

Chat Support Phone Support Customer Service Troubleshooting CRM Escalation Management

IB

Medical Interpreter

ICC BPO

Provided medical interpretation for nurses and doctors, facilitating accurate patient-provider communication in clinical settings.

Medical Interpretation consecutive interpretation Spanish English Patient Advocacy Confidentiality

Education

Degrees, certifications, and relevant coursework

MS

Metropolitan School

High School Diploma, High School

2017 - 2021

Completed High School at Metropolitan School from 2017 to 2021.

IS

Intercontinental School

Middle School Certificate, Middle School

2005 - 2017

Completed Middle School at Intercontinental School from 2005 to 2017.

Tech stack

Software and tools used professionally

Gmail

Canva

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Oscar Carbajal - Customer Service Agent - Results CX | Himalayas