Open to opportunities

Katherine Vasquez

@katherinevasquez

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Bilingual customer service specialist with expertise in account management.

Honduras

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What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a bilingual customer service and account management specialist with over five years of experience in collections, medical interpretation, and client retention. My journey has equipped me with the skills to manage high call volumes, resolve complex account issues, and provide professional, empathetic support to clients. Currently, I am pursuing a degree in Psychology, focusing on communication and behavior, which enhances my ability to connect with customers effectively.

In my recent role as a Collections Representative at Unify CX, I manage accounts with overdue balances, ensuring timely recovery while maintaining a courteous tone. My previous experience as a Medical Interpreter has honed my ability to communicate complex information clearly and sensitively, especially in high-pressure situations. I pride myself on my strong interpersonal skills and problem-solving abilities, which I believe are essential in customer-focused roles.

Experience

Work history, roles, and key accomplishments

Current

Collections Representative

Current

Unify CX

May 2023 - Present (2 years 2 months)

Managed accounts with overdue balances and contacted clients to arrange payment solutions. Handled a high volume of inbound and outbound calls while maintaining a professional and courteous tone.

CRM Systems Payment Processing Debt Collection

Medical Interpreter

24/7 Intouch

Jan 2022 - Jun 2022 (5 months)

Provided accurate, real-time medical interpretation between healthcare professionals and patients in both English and Spanish. Maintained a neutral tone while interpreting complex medical terminology and sensitive conversations.

Medical Terminology Cultural Sensitivity Active Listening Interpretation

Customer Service, Retention, and Collections Representative

KM2 Solutions

Jul 2014 - Mar 2017 (2 years 8 months)

Delivered high-quality service to clients’ patients by managing account information and resolving billing issues. Explained account details clearly and professionally, offered solutions, and set up payment plans.

Customer Service Account Management Client Payment Plans Record keeping

Education

Degrees, certifications, and relevant coursework

Universidad Tecnológica de Honduras

Psychology Student, Psychology

Activities and societies: Interpersonal communication, customer behavior, emotional intelligence, conflict resolution, and stress management.

Currently pursuing a degree in Psychology with a focus on communication and behavior, bringing strong interpersonal skills and problem-solving abilities to customer-focused roles. Developing core skills in empathy, behavioral analysis, and client rapport—valuable for support and assistant roles.