Azalia Hemm

I’m a bilingual (English/Spanish) customer service specialist with 6+ years supporting U.S.-based clients in high-volume inbound call environments. I combine empathy, accuracy, and strict confidentiality to handle sensitive patient and customer interactions with confidence.

For 3 years as an Over-the-Phone Interpreter in medical and healthcare settings, I delivered real-time interpretation in a fast-paced environment. I supported patients and providers with clear, accurate communication—reducing miscommunication risk in sensitive clinical conversations.

In my remote roles, I’ve handled bilingual customer support via calls, chat, and email, including scheduling, documentation, and follow-ups. I resolve account inquiries, service questions, and basic troubleshooting while maintaining attention to detail and client satisfaction.

I’m experienced with CRM workflows (Salesforce) and remote collaboration tools, and I apply HIPAA-aligned communication practices. I’m seeking a remote customer service or patient support role where my bilingual skills and healthcare exposure create real impact.