Open to opportunities

Helen Barrientos

@helenbarrientos

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Bilingual customer support professional with 4+ years delivering high-quality service to U.S. clients.

Honduras

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What I'm looking for

I’m looking for a customer support role where I can own service tickets, resolve cases end-to-end, and use my CRM and escalation skills to deliver consistent excellence—working in a fast-paced environment with clear KPIs and strong teamwork.

I’m a reliable bilingual (English/Spanish) customer service professional with 4+ years of experience supporting U.S.-based clients in high-volume call center environments. I manage inbound calls and email support, handle service tickets, troubleshoot customer issues, and provide accurate solutions while maintaining detailed documentation in internal systems.

I’m especially strong in CRM systems (Salesforce and proprietary tools), escalation handling, case resolution, and conflict resolution. In my roles, I’ve updated CRM records, tracked case progress, collaborated with front-line agents, and consistently met or exceeded KPIs like productivity and first contact resolution—always with adaptability and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

Crescendo

Oct 2025 - Present (8 months)

Manage customer service tickets and respond to inquiries in a timely manner by troubleshooting issues and providing accurate resolutions. Research complex cases, escalate when needed, and maintain detailed documentation in internal systems.

Customer Support Troubleshooting Escalation Management CRM Systems Customer Documentation

Customer Service Representative

Teleperformance

Nov 2023 - May 2025 (1 year 6 months)

Handled inbound calls and email support for U.S.-based clients while ensuring high-quality service. Updated CRM records to track case progress and provided back-office escalation and approval support while coordinating with front-line agents to resolve concerns.

Inbound Calls Email Support CRM Systems Customer Service Back Office Support Team Collaboration

Customer Service Representative

Allied Global

Jun 2021 - Jul 2023 (2 years 1 month)

Provided bilingual customer support in a high-volume environment, managing 40+ interactions daily. Maintained accurate CRM documentation, consistently met and exceeded KPIs (productivity and first contact resolution), and ensured clear communication to drive high customer satisfaction.

Bilingual Customer Support CRM Systems KPI Tracking First Contact Resolutions Productivity Documentation Problem Solving