Open to opportunities

Kwame Asiamah-Gyan

@kwamegyan

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Customer-focused professional with expertise in client interaction and sales.

Ghana

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a customer-focused professional with a strong background in client interaction, problem-solving, and sales. My experience includes managing client relationships, conducting data analysis, and ensuring compliance with regulatory guidelines. I have a proven track record of delivering exceptional customer experiences and am committed to contributing to operational success.

Throughout my career, I have held various roles that have honed my skills in communication and data management. As a Compliance Coordinator at the University of Ghana, I successfully managed client interactions and collaborated with multiple departments to ensure adherence to compliance standards. My role as a Remote Sales Executive Partner further enhanced my ability to understand customer needs and provide tailored solutions, resulting in high client satisfaction.

I am currently seeking a role as a Call Centre Agent where I can leverage my skills in customer service and sales management to enhance customer satisfaction and operational efficiency. I am passionate about building strong relationships with clients and am eager to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Insurance Supermarket Inc.

Jan 2024 - Present (1 year 5 months)

Handled outbound and inbound pre-sale calls, qualifying leads and engaging prospects to enhance customer satisfaction.

Customer Service Lead Qualification Communication Problem Solving

Remote Sales Executive Partner

Accra Auction Cars

Apr 2023 - Jul 2024 (1 year 3 months)

Responded to customer inquiries and facilitated the sales process, ensuring high client satisfaction by understanding customer needs and providing suitable solutions.

Sales Management Problem Solving Data Entry Customer Satisfaction

Compliance Coordinator

University of Ghana

Feb 2022 - Aug 2023 (1 year 6 months)

Managed client interactions and compliance processes while conducting data analysis using SPSS. Collaborated with departments to ensure adherence to regulatory guidelines and accurate documentation.

Data Analysis SPSS Compliance Documentation Communication Stakeholder Management Problem Solving

Volunteer Project Coordinator

Kojo Krom Community Development

Coordinated a community development project, managing team activities and liaising with local authorities to ensure efficient operations.

Project Coordination Team Management Community Engagement Compliance

Affiliate Marketer

ClickBank

Drove sales through targeted marketing strategies while analyzing market trends and optimizing campaigns to increase client engagement.

Marketing Strategies Sales Analysis Client Engagement Problem Solving Campaign Optimization

Teaching and Management

Ghanata Senior High School & Cooperate French

Feb 2022 - Jul 2024 (2 years 5 months)

Taught Chemistry, Biology, and Integrated Science while managing student records and providing excellent customer service to students and stakeholders.

Teaching Communication Customer Service Documentation Subject Matter Expertise

Education

Degrees, certifications, and relevant coursework

University of Ghana

Bachelor of Science, Biological Science

2019 - 2023

Studied Biological Science with key modules including Biology, Chemistry, Academic and Professional Writing, Data Handling, and Statistics. Conducted a dissertation on the evaluation of COVID-19 compliance levels at the University of Ghana, demonstrating strong research and data management skills.