Bella Craig
@bellacraig
Dedicated customer service professional with strong leadership skills.
What I'm looking for
I am a young and energetic professional committed to delivering exceptional customer service and contributing positively to organizational growth. My experience spans various roles, including Customer Experience Officer and Supervisor at Preymann Clothing, where I excelled in championing sales and creating engaging digital content.
With a Bachelor of Business Administration from the University of Professional Studies, Accra, I have developed strong communication, strategic planning, and leadership skills. My journey has equipped me with the ability to adapt to diverse environments and work collaboratively with teams to achieve common goals.
Experience
Work history, roles, and key accomplishments
Supervisor
Preymann Clothing
Jan 2024 - Present (1 year 6 months)
Delivered world-class customer service and championed sales activities. Created digital content to engage clients and generate interest in merchandise.
Customer Experience Officer
Preymann Clothing
Aug 2023 - Present (1 year 11 months)
Delivered world-class customer service and managed visual merchandise displays. Tracked stock to ensure zero run-outs and supported in-shop sales activities.
Administrative Assistant
Akcess Dental Clinic
Jul 2020 - Present (5 years)
Managed client registration and appointment booking, and educated clients on payment plans. Ensured adequate office stock and handled bill payments.
National Service - Records
University of Ghana Hospital Dental Unit
Sep 2017 - Present (7 years 10 months)
Registered patients and billed procedures, and booked patient appointments. Updated patient records.
Internship
National Accreditation Board (NAB)
Jul 2016 - Present (9 years)
Created and monitored files, and managed file systems. Ensured timely delivery of documents and letters to designated institutions.
Education
Degrees, certifications, and relevant coursework
ISON
Certification, Customer Care Representative
Completed a certification program focused on customer care principles and representative skills. Gained expertise in delivering world-class customer service.
University of Professional Studies, Accra
Bachelor of Business Administration, Business Administration
Studied core business principles including management, marketing, finance, and economics. Developed foundational knowledge in various aspects of business operations and strategy.
St. Rose’s Senior High School
West African Senior School Certificate Exams (WASSCE), General Studies
Activities and societies: Participated in the Head of State Awards Scheme (HOSA) as Financial Secretary, achieving Silver and Bronze Standards. Served as Financial Secretary for the Catholic Association of Students Union (CASU).
Completed secondary education, culminating in the West African Senior School Certificate Examination. Gained foundational knowledge across various academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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