Open to opportunities

Bella Craig

@bellacraig

Message

Dedicated customer service professional with strong leadership skills.

Ghana

Message

What I'm looking for

I seek a dynamic work environment that values teamwork and offers opportunities for growth and development.

I am a young and energetic professional committed to delivering exceptional customer service and contributing positively to organizational growth. My experience spans various roles, including Customer Experience Officer and Supervisor at Preymann Clothing, where I excelled in championing sales and creating engaging digital content.

With a Bachelor of Business Administration from the University of Professional Studies, Accra, I have developed strong communication, strategic planning, and leadership skills. My journey has equipped me with the ability to adapt to diverse environments and work collaboratively with teams to achieve common goals.

Experience

Work history, roles, and key accomplishments

Supervisor

Preymann Clothing

Jan 2024 - Present (1 year 6 months)

Delivered world-class customer service and championed sales activities. Created digital content to engage clients and generate interest in merchandise.

Customer Service Sales

Customer Experience Officer

Preymann Clothing

Aug 2023 - Present (1 year 11 months)

Delivered world-class customer service and managed visual merchandise displays. Tracked stock to ensure zero run-outs and supported in-shop sales activities.

Customer Service Sales Support Team Collaboration

Administrative Assistant

Akcess Dental Clinic

Jul 2020 - Present (5 years)

Managed client registration and appointment booking, and educated clients on payment plans. Ensured adequate office stock and handled bill payments.

Payment Processing Office Management

National Service - Records

University of Ghana Hospital Dental Unit

Sep 2017 - Present (7 years 10 months)

Registered patients and billed procedures, and booked patient appointments. Updated patient records.

Billing Data Entry

Internship

National Accreditation Board (NAB)

Jul 2016 - Present (9 years)

Created and monitored files, and managed file systems. Ensured timely delivery of documents and letters to designated institutions.

File Creation

Education

Degrees, certifications, and relevant coursework

ISON

Certification, Customer Care Representative

Completed a certification program focused on customer care principles and representative skills. Gained expertise in delivering world-class customer service.

University of Professional Studies, Accra

Bachelor of Business Administration, Business Administration

Studied core business principles including management, marketing, finance, and economics. Developed foundational knowledge in various aspects of business operations and strategy.

St. Rose’s Senior High School

West African Senior School Certificate Exams (WASSCE), General Studies

Activities and societies: Participated in the Head of State Awards Scheme (HOSA) as Financial Secretary, achieving Silver and Bronze Standards. Served as Financial Secretary for the Catholic Association of Students Union (CASU).

Completed secondary education, culminating in the West African Senior School Certificate Examination. Gained foundational knowledge across various academic subjects.