Open to opportunities

Juanes Castaño

@juancastano11

Message

- Customer service - Data analytics - Cold calls - Sells & aftersales -account management

Colombia

Message

What I'm looking for

Seeking a challenging role that leverages my data analysis skills and experience in customer service and sales to drive business growth and improvement.

⭐Customer Service BPO - 5 Years of Skills Experience :

🕒 Flexible full-time hours

✅ If you need me you will have a professional with the following skills :

📧 (E-mail, Chat, Voice)

✅1.Communication.

✅2.Teamwork.

✅3, Rapport Builder.

✅4.Negotiation and persuasion.

✅5.Leadership.

✅6.Organization.

✅7.Perseverance and motivation.

✅8.Ability to work under pressure.

✅9.Confidence.

✅10.Resilience.

✅11. Open to feedback and criticism.

✅12. Responsible & committed.

✅13. Adaptability and always following the rules on 100% based.

Experience

Work history, roles, and key accomplishments

Current

Account / Case manager

Current

Quantum Outsourcing Group

Feb 2024 - Jan 2025 (11 months)

Account/Case manager. Help our clients collecting their bills, strength communication between patient, insurance companies and Law offices.

Communication Skills Problem Solving Communication Salesforce Project Management Python Customer Service Data Analysis Case Manager Strengths Based Case Management

Current

Administrative Assistant

Current

Quantum Languages Group

Jan 2024 - Present (1 year 10 months)

Provided administrative support and outsourcing account management for law firms, medical providers, and insurance companies, improving operational responsiveness and client communications. Supported data handling and documentation processes.

Administrative Support Account Management Data Entry Customer Service Excel Documentation Cross Cultural Communication

Account Manager

Cluvi

Jan 2022 - Dec 2024 (2 years 11 months)

Managed B2B accounts in entertainment and tourism sectors, improving client retention and coordinating service delivery for restaurants and event providers. Analyzed client data to identify upsell opportunities and streamline account workflows.

Account Management Client Relations Data Analysis Salesforce Excel Stakeholder Management CRM

Analista de datos

CLUVI

Oct 2022 - Mar 2024 (1 year 5 months)

Worked as a data analyst, utilizing skills in data management and analysis.

Data Analysis Microsoft Office Suite Leadership Communication

Administrative Manager

Blindersco SAS

Jan 2021 - Dec 2023 (2 years 11 months)

Managed administrative operations and performed financial analysis to support company decision-making, improving process efficiency and reporting accuracy. Coordinated multidisciplinary teams and maintained stakeholder communication across projects.

Administrative Management Financial Analysis Team Coordination Excel SIIGO Reporting Process Improvement

Traductor de inglés

Baron Weather

Dec 2022 - Jun 2023 (6 months)

Translated English texts, utilizing language skills and attention to detail.

Translation English Language Attention To Detail

Account Manager

Baron

Jan 2020 - Dec 2021 (1 year 11 months)

Served as account manager and English–Spanish translator supporting company workers' communication needs and client interactions, enhancing cross-language collaboration. Assisted in customer support and stakeholder engagement.

Account Management Translation Customer Support Excel

Administrative Assistant

Colombian Aerocivil

Jan 2020 - Dec 2021 (1 year 11 months)

Performed administrative tasks at radar facilities across Quibdó, Cúcuta and Riohacha, supporting operations and facility coordination to ensure regulatory and operational compliance. Improved documentation and inter-facility communication.

Administrative Support Documentation & Compliance Communication Teamwork

Sales Concierge

Ticket Express

Jan 2014 - Feb 2016 (2 years 1 month)

Oversaw ticket sales of events across all of Colombia, ensured 10,000 tickets sold every month, and served as a personal concierge for high-end ticket clients.

Sales Customer Service Event Management Time Management Leadership

Chat / Email - Supervisor

Fitbit

Sep 2014 - Jan 2016 (1 year 4 months)

Provided KPI reports and attendance information, and ensured quality customer support.

Leadership Customer Service KPIs Time Management

Sales Supervisor

FitBit Inc.

Feb 2014 - Jan 2016 (1 year 11 months)

Supervised a team of 20 people in comprehensive roles, initiated outbound phone calls to current FitBit customers to obtain new business lines, and ensured the best quality interaction with FitBit users internationally.

Project Management Microsoft Office Suite Leadership Teamwork Communication Customer Service