Diego Salazar

Managed key client accounts, ensuring their needs were met and fostering strong, long-term relationships. Implemented customer-focused initiatives, leading to a notable increase in client satisfaction and retention.

Spearheaded business growth initiatives, driving sales and revenue for the company. Developed strategic partnerships and expanded the client base through effective lead generation and relationship building.

Transformed marketing leads into promising sales opportunities by meticulously qualifying them. Utilized a multi-faceted approach involving cold calls and targeted emails to introduce the company's mission and value proposition.

Engaged finance professors across Canada and the United States to introduce a Financial Simulator. Delivered comprehensive product demonstrations, facilitated contract negotiations, and maintained proactive client relationships.

Contacted cold leads and established new relationships. Identified market needs and tailored solutions accordingly.

Worked with multiple teams to find, analyze, and resolve clients' issues. Provided solutions to clients in non-tech terms.

Responsible for contacting cold and warm leads. Created content and managed CRM. Reported on sales performance.

Responsible for lead creation, prospect nurturing, cold and warm calling, and assistance in sales pipe creation.

Customer support for Fitbit, in Chat, Voice, and Email channels of communication. Promoted to Quality Analyst, guaranteeing the parameters established by the main client.

Customer support and sales for lines such as Miami Herald, IDT, and AT&T.

Responsibly managing the front of the house. Scheduling, planning, organizing, and reporting daily operations.

Order processor: Responsible for filling, analyzing, fulfilling, and controlling patients' orders to supply optical solutions. Promoted to Manager assistant.