karen sotomayor

I am a highly organized and detail-oriented Virtual Assistant with extensive experience in administrative support, CRM management, and workflow optimization. My skills include email and calendar management, travel coordination, project assistance, and customer service. I pride myself on being tech-savvy and proficient in Microsoft Office Suite, CRM platforms, and social media tools.

Throughout my career, I have successfully managed CRM data entry and reporting, handled executive calendar scheduling, and organized corporate events that foster business connections. My key achievements include maintaining CRM databases with 100% accuracy and increasing client retention by 20% through personalized customer service strategies. I am passionate about providing proactive support to executives and teams, ensuring that operations run smoothly and efficiently.

With a background in International Business and Finance, I am continuously seeking to enhance my skills and contribute to organizational success. I am eager to leverage my experience in a dynamic environment where I can further develop my career while supporting team objectives.